Remote MSP IT Support Engineer - Level 1

Future Teams; South Africa; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A managed IT services provider is seeking a Level 1 IT Support Engineer to join their remote helpdesk team in South Africa. This role involves providing first-line support for hardware, software, and network issues while ensuring a high standard of customer service. Ideal candidates have 3+ years in an MSP helpdesk environment, strong knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. A passion for technology and a logical problem-solving mindset is essential. Applicants must ensure reliable internet and power during UK working hours.

Qualifications

• 3+ years of experience in a managed service provider helpdesk.
• Experience in supporting small to medium-sized businesses (10–150 users).
• Excellent customer service skills and rapport-building ability.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Respond to helpdesk tickets and calls according to SLA requirements.
• Troubleshoot desktops, laptops, and mobile devices.

Skills

Customer service skills

Windows 10 and Windows 11

Microsoft 365

Remote support tools

IT ticketing systems

Networking concepts

Verbal communication skills

Written communication skills

Logical problem-solving

Time management

Job description

A managed IT services provider is seeking a Level 1 IT Support Engineer to join their remote helpdesk team in South Africa. This role involves providing first-line support for hardware, software, and network issues while ensuring a high standard of customer service. Ideal candidates have 3+ years in an MSP helpdesk environment, strong knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. A passion for technology and a logical problem-solving mindset is essential. Applicants must ensure reliable internet and power during UK working hours.