Remote MSP IT Support Specialist (1st/2nd Line)

Uptime Solutions Ltd; South Africa; Remote; ZAR 167,000 - 279,000; Full time

Job summary

Uptime Solutions Ltd. seeks a Senior L1 Engineer to deliver frontline IT support for our Managed Service customers from a fully remote South Africa base.

Responsibilities include troubleshooting, ticket management, and escalation to 3rd line engineers, with a goal to grow into a longer-term role within a mature MSP. The ideal candidate has at least 2 years in IT service desk roles, strong Microsoft 365 knowledge, and Windows troubleshooting skills; CompTIA A+/Network+ or Microsoft certifications

Qualifications

• Experience in IT support, MSP environment preferred.
• Strong knowledge of Microsoft 365 administration.
• Proficient in Windows operating systems and troubleshooting.
• Certifications in CompTIA A+, Network+ or Microsoft are a plus.

Responsibilities

• Provide first-line IT helpdesk support to MSP clients.
• Troubleshoot and resolve IT issues, manage tickets, and route to On Site queue when needed.
• Escalate complex issues to 3rd line engineers.
• Document client environments and resolutions, maintain ticket records.
• Communicate clearly with clients and maintain professional telephone manners.

Skills

Communication

Problem solving

Analytical skills

Interpersonal skills

MSP experience

Education

CompTIA A+ certification

CompTIA Network+ certification

Microsoft certification

Tools

Microsoft 365

Windows OS

Job description

Uptime Solutions Ltd. seeks a Senior L1 Engineer to deliver frontline IT support for our Managed Service customers from a fully remote South Africa base.

Responsibilities include troubleshooting, ticket management, and escalation to 3rd line engineers, with a goal to grow into a longer-term role within a mature MSP. The ideal candidate has at least 2 years in IT service desk roles, strong Microsoft 365 knowledge, and Windows troubleshooting skills; CompTIA A+/Network+ or Microsoft certifications