Motor Claims Specialist – Complex Losses

FirstRand Short Term Insurance; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Networking opportunities

Challenging environment

End-to-end ownership

Job summary

FirstRand Short Term Insurance in Johannesburg is seeking a Hello Future Motor Claims Handler to assess, investigate, and validate complex long-term motor claims, ensuring alignment with governance and service standards while prioritising customer experience and risk mitigation.

You will manage motor claims from registration to finalization, maintain deadlines, handle complaints, and work in a collaborative, agile environment that supports ongoing development.

Qualifications

• Matric is essential and a higher qualification is advantageous.
• Rational decision making in sensitive motor claims and strong customer focus.
• 2-3 years in claims call center, 1-2 years in motor claims preferred.

Responsibilities

• Administrate short-term motor claims from registration to finalization.
• Assess, investigate, and validate complex long-term motor claims.
• Ensure turnaround times are met and customer experience is prioritized.
• Handle customer and supplier complaints with professionalism.
• Pay attention to details and maintain governance and service standards.
• Pursue personal development to increase skills and competencies.

Skills

Customer centric

Time management

Attention to detail

Adaptable and curious

Collaborative

Proven track record

Education

Matric

NQF Level 5 Certificate (advantageous)

Job description

FirstRand Short Term Insurance in Johannesburg is seeking a Hello Future Motor Claims Handler to assess, investigate, and validate complex long-term motor claims, ensuring alignment with governance and service standards while prioritising customer experience and risk mitigation.

You will manage motor claims from registration to finalization, maintain deadlines, handle complaints, and work in a collaborative, agile environment that supports ongoing development.