Motor Claims Specialist: End-to-End Handling

FirstRand Bank India; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank India in South Africa seeks a Motor Claims Handler to join FR Short Term Insurance in Randburg, managing short-term motor claims from registration to finalization with a strong customer focus.

Matric is essential; 2–3 years in claims call center, with 1–2 years in Motor Claims preferred; NQF Level 5 certificate would be advantageous. Join a dynamic, agile team focused on service standards and risk mitigation.

Qualifications

• Matric is essential.
• NQF Level 5 Certificate would be advantageous.
• Have 2–3 years’ experience in claims call center environment, of which 1–2 years ideally in a Motor Claims.

Responsibilities

• Administrate Short Term Motor Claims.
• Manage the claim from the claim registration to finalization.
• Be customer centric.
• Manage your time to ensure all short-term motor claims are attended to in set turnaround times.
• Manage customer and supplier complaints.
• Pay attention to details; develop own skills and competencies.

Skills

Customer focus

Claims handling

Motor claims

Call center experience

Education

Matric

NQF Level 5 Certificate

Job description

FirstRand Bank India in South Africa seeks a Motor Claims Handler to join FR Short Term Insurance in Randburg, managing short-term motor claims from registration to finalization with a strong customer focus.

Matric is essential; 2–3 years in claims call center, with 1–2 years in Motor Claims preferred; NQF Level 5 certificate would be advantageous. Join a dynamic, agile team focused on service standards and risk mitigation.