Mossel Bay Visitor Experience Ambassador

Placements24; Mossel Bay; Vor Ort; ZAR 83.000 - 124.000; Vollzeit

Benefits dieser Stelle

Competitive rate

Promote Mossel Bay

Networking in tourism

Contract extension potential

On-site in Mossel Bay

Zusammenfassung

Placements24 in Mossel Bay, Western Cape, seeks a proactive Customer Experience Specialist to welcome visitors, provide information on attractions, and resolve inquiries at various touchpoints. You will be the face of Mossel Bay tourism, delivering friendly service and promoting local experiences to guests and groups.

The role requires excellent communication in English and Afrikaans preferred, ability to work weekends, and a collaborative mindset within a small team.

Qualifikationen

• Prev. experience in customer service, hospitality or tourism is preferred.
• Excellent interpersonal and communication skills; fluency in English (Afrikaans a plus).
• Passion for Mossel Bay and Western Cape region.
• Ability to work independently and in a small team.
• Strong problem-solving and composure under pressure.

Aufgaben

• Welcome and assist visitors at information centers and attractions.
• Provide information on local attractions, activities, accommodation, and dining.
• Respond to inquiries by phone, email, and in person in a friendly manner.
• Assist visitors with booking tours, activities, and transport as needed.
• Address and resolve visitor concerns promptly and professionally.
• Gather feedback to identify improvements and opportunities.

Kenntnisse

Customer service

Communication

English

Afrikaans

Independence

Problem solving

Teamwork

Tools

Basic IT skills

Jobbeschreibung

Placements24 in Mossel Bay, Western Cape, seeks a proactive Customer Experience Specialist to welcome visitors, provide information on attractions, and resolve inquiries at various touchpoints. You will be the face of Mossel Bay tourism, delivering friendly service and promoting local experiences to guests and groups.

The role requires excellent communication in English and Afrikaans preferred, ability to work weekends, and a collaborative mindset within a small team.