Guest Relations Specialist - Coastal Luxury Hotel

Placements24; Mossel Bay; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance contribution

Staff meals provided

Uniform provided

Discounted accommodation and dining

Team environment

Job summary

Placements24 currently seeks a Guest Relations Officer for a luxurious coastal hotel in Mossel Bay, Western Cape. You will be the primary contact for guests, handling inquiries, addressing needs, and ensuring memorable stays with a personalized service approach.

Ideal candidates possess strong interpersonal skills, a professional demeanor, and the ability to work in a fast-paced, guest-centric environment, delivering exceptional customer experiences throughout their stay.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, or related field preferred.
• Previous guest-facing experience in hospitality (front desk or customer service).
• Excellent communication and active listening skills.
• PMS proficiency and standard office software know-how.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Provide information on hotel services, amenities, and local attractions.
• Respond promptly to guest inquiries and concerns.
• Resolve complaints professionally to ensure guest satisfaction.
• Build rapport with guests and offer personalized recommendations.
• Maintain guest records in the PMS.
• Coordinate with housekeeping, maintenance, and F&B to fulfill requests.
• Organize restaurant reservations or tours for guests.
• Conduct guest satisfaction checks and follow up on issues.
• Contribute to a warm, welcoming hotel atmosphere.

Skills

Excellent communication

Active listening

Customer service

Problem solving

Education

Diploma or degree in Hospitality Management

Tools

Property Management System (PMS)

Office software

Job description

Placements24 currently seeks a Guest Relations Officer for a luxurious coastal hotel in Mossel Bay, Western Cape. You will be the primary contact for guests, handling inquiries, addressing needs, and ensuring memorable stays with a personalized service approach.

Ideal candidates possess strong interpersonal skills, a professional demeanor, and the ability to work in a fast-paced, guest-centric environment, delivering exceptional customer experiences throughout their stay.