Customer Experience Specialist - Mossel Bay Tourism

Placements24; Mossel Bay; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive rate

Promote Mossel Bay

Networking in tourism

Contract extension potential

On-site in Mossel Bay

Job summary

Placements24 in Mossel Bay, Western Cape, seeks a proactive Customer Experience Specialist to welcome visitors, provide information on attractions, and resolve inquiries at various touchpoints. You will be the face of Mossel Bay tourism, delivering friendly service and promoting local experiences to guests and groups.

The role requires excellent communication in English and Afrikaans preferred, ability to work weekends, and a collaborative mindset within a small team.

Qualifications

• Prev. experience in customer service, hospitality or tourism is preferred.
• Excellent interpersonal and communication skills; fluency in English (Afrikaans a plus).
• Passion for Mossel Bay and Western Cape region.
• Ability to work independently and in a small team.
• Strong problem-solving and composure under pressure.

Responsibilities

• Welcome and assist visitors at information centers and attractions.
• Provide information on local attractions, activities, accommodation, and dining.
• Respond to inquiries by phone, email, and in person in a friendly manner.
• Assist visitors with booking tours, activities, and transport as needed.
• Address and resolve visitor concerns promptly and professionally.
• Gather feedback to identify improvements and opportunities.

Skills

Customer service

Communication

English

Afrikaans

Independence

Problem solving

Teamwork

Tools

Basic IT skills

Job description

About the Role

Our client, a vibrant organization dedicated to promoting tourism in **Mossel Bay, Western Cape**, is seeking a proactive and engaging Customer Experience Specialist. This role is central to enhancing the visitor experience and ensuring that tourists have memorable stays in this beautiful coastal town. You will be the face of **Mossel Bay** tourism, interacting with visitors, providing information, addressing inquiries, and resolving any issues that may arise. The ideal candidate is passionate about the region, possesses excellent communication skills, and has a natural ability to connect with people from diverse backgrounds. This is a unique opportunity to contribute to the local economy and showcase the best of what **Mossel Bay** has to offer. This position requires your dedicated presence at various visitor touchpoints within **Mossel Bay, Western Cape, ZA**, ensuring immediate and personalized service delivery to all guests. Join us and be an ambassador for one of South Africa's most beloved destinations.

Key Responsibilities

• Welcome and assist visitors at designated information centers and local attractions.
• Provide comprehensive information about local attractions, activities, accommodation, and dining.
• Respond to visitor inquiries via phone, email, and in-person in a friendly and helpful manner.
• Assist visitors with booking tours, activities, and transport as needed.
• Address and resolve visitor complaints or concerns promptly and professionally.
• Gather visitor feedback through surveys and direct interaction to identify areas for improvement.
• Maintain up-to-date knowledge of local events, festivals, and new developments.
• Promote local businesses and tourism products to visitors.
• Assist in the organization and execution of tourism-related events.
• Contribute to creating a positive and welcoming atmosphere for all tourists.

Requirements

• Previous experience in customer service, hospitality, or tourism is highly desirable.
• Excellent interpersonal and communication skills, with fluency in English and Afrikaans is a plus.
• A genuine passion for **Mossel Bay** and the surrounding **Western Cape** region.
• Ability to work independently and as part of a small, dynamic team.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using basic computer applications and information systems.
• A friendly, approachable, and enthusiastic personality.
• Must be available to work flexible hours, including weekends and public holidays, on-site in **Mossel Bay, Western Cape, ZA**.
• Must be eligible to work as a **Contractor** in **South Africa**.
• A commitment to delivering exceptional visitor experiences.

Benefits

• Competitive contractor rate.
• Opportunity to represent and promote a popular tourist destination.
• Gain valuable experience in the tourism sector.
• Work in a beautiful coastal environment.
• Networking opportunities within the local tourism industry.
• Potential for contract extension based on performance.
• Exposure to diverse cultures and backgrounds.
• Direct impact on visitor satisfaction and the local economy.
• Receive training on local attractions and services.
• Be part of a dedicated team promoting **Mossel Bay**.