Guest Experience Ambassador

Placements24; South Africa; Vor Ort; ZAR 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health benefits

International clientele exposure

Training & development programs

Coastal Mossel Bay location

Zusammenfassung

Placements24 is seeking a polished Guest Relations Officer for a premier establishment in Mossel Bay. You will anticipate guest needs, handle requests, resolve issues, and build strong relationships to encourage repeat business and positive reviews.

The ideal candidate will have proven guest-facing experience, exceptional communication skills, and a passion for service excellence in tourism. This role offers a coastal working environment and opportunities for professional growth in a dynamic

Qualifikationen

• Experience in a guest-facing role such as hospitality, customer service or public relations.
• Exceptional communication and interpersonal skills, fluent in English with other languages a plus.
• Keen eye for detail and ability to anticipate guest needs.
• Familiarity with hotel operations or reservation systems is advantageous.

Aufgaben

• Greet guests, check them in/out, and provide information on hotel services and local attractions.
• Be the main contact for guest inquiries, requests and complaints with swift, satisfactory resolutions.
• Build rapport with guests by remembering preferences and offering personalized services.
• Manage guest feedback and online reviews, implementing strategies to enhance satisfaction.
• Coordinate with hotel departments to ensure seamless service delivery for guests.
• Maintain ambiance and presentation of public areas to high standards.

Kenntnisse

Interpersonal skills

Communication

English fluency

Jobbeschreibung

Placements24 is seeking a polished Guest Relations Officer for a premier establishment in Mossel Bay. You will anticipate guest needs, handle requests, resolve issues, and build strong relationships to encourage repeat business and positive reviews.

The ideal candidate will have proven guest-facing experience, exceptional communication skills, and a passion for service excellence in tourism. This role offers a coastal working environment and opportunities for professional growth in a dynamic