Mossel Bay Hybrid: Inbound Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 112,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Training and development

Wellness program

Employee assistance

Job summary

Placements24 is seeking a Customer Support Agent for inbound calls in Mossel Bay, Western Cape. The role blends office collaboration with remote work, requiring strong communication and problem-solving to assist customers with products, billing, and account information.

You will document interactions in the CRM, escalate where needed, and strive to meet personal and team targets in a supportive, customer-centric environment.

Qualifications

• Previous experience in a customer service or call center role.
• Excellent verbal communication and active listening.
• Ability to stay calm and professional under pressure.
• Proficiency with CRM systems and call handling software.
• Ability to learn product details quickly and accurately.
• Good problem-solving and decision-making.
• High school diploma or equivalent.
• Reliable internet connection and dedicated remote workspace.
• Ability to work in a hybrid office/remote arrangement.

Responsibilities

• Receive and manage inbound customer calls, providing exceptional service.
• Address customer inquiries regarding products, services, billing, and account information.
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Document all customer interactions accurately in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Provide product and service information to customers.
• Follow communication protocols and customer service guidelines.
• Identify opportunities to improve the customer experience.
• Achieve individual and team performance goals.

Skills

Verbal communication

Active listening

Problem-solving

CRM proficiency

Hybrid work adaptability

Education

High school diploma or equivalent

Tools

CRM software

Call handling software

Job description

Placements24 is seeking a Customer Support Agent for inbound calls in Mossel Bay, Western Cape. The role blends office collaboration with remote work, requiring strong communication and problem-solving to assist customers with products, billing, and account information.

You will document interactions in the CRM, escalate where needed, and strive to meet personal and team targets in a supportive, customer-centric environment.