MiHelp Advisor (Night Shift)

Miway Insurance Limited; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MiWay Insurance Limited is seeking dedicated MiHelp Advisors for our 24-hour Emergency Call Centre. You will handle client interactions in a high-pressure environment on a rotating four-days-on/four-days-off schedule, covering day and night shifts to ensure continuous service delivery.

Minimum qualification is Grade 12 with at least 6 months in client services, admin or claims; emergency call centre experience is preferred.

Qualifications

• Grade 12/Standard 10/NQF 4 is the minimum qualification.
• At least 6 months client services, admin or claims experience; emergency call centre experience preferred.

Responsibilities

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.

Skills

Customer Service

Team Support

Administration

Quality, compliance and accreditation

Education

Grade 12/Standard 10/NQF 4

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

We are seeking dedicated MiHelp Advisors who are passionate about providing exceptional client support within our 24-hour Emergency Call Centre. This role requires operating in a high-pressure environment, responding to clients during emergency situations with professionalism, empathy, and efficiency. MiHelp Advisors work on a rotating shift schedule, comprising four days on and four days off, covering both day and night shifts to ensure continuous service delivery.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 6 months Client Services, Admin or Claims experience.
• Preferably Emergency Call Centre or related work-field

Deliverables include, but will not be limited to

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.
• Proactive: Takes initiative and identifies opportunities for improvement.
• Collaborative: Works well in a team and communicates effectively with clients at all levels.
• Resilient: Ability to work under pressure while maintaining high standards of work.
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.
• Comfortable with shift hours and punctual.

Knowledge And Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 14 October 2026

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.