Sales Agent : Affiliates

Miway Insurance Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Miway Insurance Limited is seeking an affiliate agent to manage relationships with Miway’s affiliate partners, handling inbound and outbound calls and converting affiliate-generated leads into insurance policy sales.

You will support customers via multi-channel communication, respond to policy queries, and contribute to sales and service excellence while maintaining a high standard of customer care.

Qualifications

• Grade 12/Standard 10/ NQF 4.
• RE5 Certificate (As per DOFA date).
• Fully FAIS Accredited (As per DOFA date).
• Minimum of more than 1 year Call Centre experience.
• Minimum 1-3 years in the STI environment and client services experience.

Responsibilities

• Execute daily and monthly targets.
• Ensure sales budgets are met.
• Convert affiliate-generated leads into new insurance policy sales.
• Follow a target-driven sales approach aligned to MiWay performance expectations.
• Provide policy inquiries support, product information, and premium explanations.
• Create reports and submit to management.

Skills

Outbound Tele-Sales

Call Centre

Customer Service

Sales conversion

Education

Grade 12 / NQF4

RE5 Certificate

FAIS Accredited

Job description

Who are we?

At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Who are we?

At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Miway and the Group Office - the group provides many opportunities for growth and development.

What will you do?

Under direct supervision you will be responsible in managing relationships with Miways affiliate partners and converting affiliate-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agent you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence

What will make you successful in this role?

Minimum Qualification

• Grade 12/Standard 10/ NQF 4
• RE5 Certificate (As per DOFA date)
• Fully FAIS Accredited (As per DOFA date)

Minimum Experience

• Minimum of more than 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Key Responsibilities

• Responsible for the execution of our daily and monthly targets
• Ensuring that all sales budgets were met
• Convert affiliate-generated leads into new insurance policy sales
• Follow a target-driven sales approach aligned to MiWays performance expectations
• prompt assistance with policy inquiries, product information, and premium explanations
• Creating reports and submitting to management

Key Competencies

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skillsExcellent English communication
• Great at timekeeping

Competencies, Knowledge And Skills

• Obsessed with excellence
• Able to work in a team target setting
• Be resilient and able to work under pressure.
• Able to overcome objections easily
• Persuasion and negotiation skills
• Excellent English communication
• Great at timekeeping
• Knowledge and Skills Personal Attributes
• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Knowledge And Skills

Undertake Outbound Tele-Sales

Service inbound client queries, requests

Administration and processing

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.