Sales Affiliates Agent : KD

Sanlam Limited; South Africa; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Miway is seeking an Affiliate Agent to manage relationships with affiliate partners and convert generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance.

Accurate data recording and adherence to policy are essential. The position focuses on multi-channel communication, policy queries, and contributing to sales and service excellence, with predictive

Qualifications

• Matric or equivalent requirement.
• RE5 Certificate as per DOFA date.
• Fully FAIS Accredited as per DOFA date.

Responsibilities

• Manage relationships with Miway affiliate partners and convert affiliate-generated leads into sales.
• Handle inbound and outbound calls and assist customers referred through affiliate channels.
• Provide exceptional customer service and contribute to sales performance.
• Record data accurately and maintain quality, compliance and accreditation standards.

Skills

Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Education

Matric / Grade 12 / Standard 10 / NQF 4

RE5 Certificate

Fully FAIS Accredited

Job description

At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Miway and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision you will be responsible in managing relationships with Miway’s affiliate partners and converting affiliate‑generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an Affiliate Agent you will be handling multi‑channel communication, support policy queries, and contribute to sales and service excellence. May provide customers with essential and information regarding products and services.Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

What will make you successful in this role?

Minimum Requirements

Qualification Required

• Matric / Grade 12 / Standard 10 / NQF 4
• RE5 Certificate (as per DOFA date)
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• Minimum 1-3 years sales experience in a Call Centre Environment.
• Short-Term insurance experience would be advantageous.

Knowledge and Skills

Undertake Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.