Outbound : Sales Agent HOE

Miway Insurance Limited; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MiWay Insurance Limited is seeking an Outbound Call Centre Agent in Johannesburg to proactively contact MiWay customers and promote insurance products, conduct policy reviews, and generate leads. You will support sales, retention and customer engagement while ensuring high-quality interactions.

The role requires Grade 12, RE5, and FAIS accreditation, with 1–2 years in telesales and strong communication skills. A dynamic, customer-focused individual will thrive in a fast-paced environment.

Qualifications

• Outbound telesales experience is required.
• Experience handling inbound customer queries and requests.
• Strong administration and data entry skills.
• High regard for quality, compliance and accreditation.

Responsibilities

• Conduct proactive outbound calls to promote insurance products.
• Perform policy reviews and generate sales leads.
• Ensure a positive customer experience during interactions.
• Support sales, retention and customer engagement objectives.
• Provide essential information about products and services.
• May use predictive dialing for contacting clients.
• Record data accurately in the system.

Skills

Outbound Tele-Sales

Inbounds handling

Administration & processing

Quality & compliance

Effective communication

Situational adaptability

Persuasion

Resilience

Team collaboration

Customer focus

Driving results

Education

Grade 12 / Standard 10 / NQF 4

RE5 Certificate

Fully FAIS Accredited

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

What will you do?

The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high-quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification And Experience

Minimum Qualification

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 1 - 2 years in a telesales environment

Knowledge And Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing independently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.