Medical Spa Receptionist & Client Coordinator

Placements24; Rustenburg; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

Luxurious spa environment

Professional development opportunities

Staff discounts on spa services

Full-time role with regular hours

Work-life balance

Job summary

Placements24 in Rustenburg, North West, is seeking a highly organized Medical Spa Receptionist & Client Coordinator. This front desk role involves greeting clients, managing appointments, handling inquiries, and ensuring a smooth spa experience for a luxury clientele.

The ideal candidate will be proactive, efficient, and capable of multitasking in a fast-paced environment, contributing to client retention and satisfaction from the moment of arrival.

Qualifications

• Previous reception/administrative experience is essential.
• Experience in a medical spa or salon environment is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software and MS Office.

Responsibilities

• Greet clients warmly and professionally on arrival.
• Manage appointment scheduling for all services using booking software.
• Answer calls, respond to emails, and address inquiries promptly.
• Send reminders and confirm upcoming appointments.
• Process client payments accurately (cash, card, etc.).
• Maintain a tidy, welcoming reception area.
• Provide information on services, packages, promotions.
• Assist with admin tasks such as data entry and inventory.

Skills

Customer service

Communication

Organizational skills

Multitasking

Scheduling software

Microsoft Office

Tools

Scheduling software

Microsoft Office

Job description

About the Role

Our client, a prestigious medical spa situated in Rustenburg, North West, is seeking a highly organized and client-focused Medical Spa Receptionist & Client Coordinator. This role is the first point of contact for all clients, setting the tone for their experience with our luxury services. You will be responsible for managing appointments, greeting clients, handling inquiries, and ensuring the smooth operation of the front desk. The ideal candidate possesses exceptional customer service skills, a keen eye for detail, and a professional demeanor. This is a demanding yet rewarding position within a fast-paced environment, requiring you to be proactive, efficient, and adept at multitasking. You will play a crucial role in client retention and satisfaction, ensuring every visitor feels welcomed and valued from the moment they arrive.

Key Responsibilities

• Greet clients warmly and professionally upon arrival.
• Manage appointment scheduling for all services and practitioners, utilizing booking software.
• Answer phone calls, respond to emails, and address client inquiries promptly and courteously.
• Confirm upcoming appointments and send out reminders.
• Process client payments accurately and efficiently, handling cash, card, and other payment methods.
• Maintain the reception area, ensuring it is clean, tidy, and well-presented at all times.
• Provide clients with information about services, packages, and promotions.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Handle client complaints or concerns with empathy and elevate to management when necessary.
• Build rapport with clients to foster loyalty and repeat business.
• Maintain client confidentiality in accordance with relevant regulations.
• Coordinate with practitioners and other staff members to ensure seamless service delivery.

Requirements

• Previous experience in a reception, administrative, or customer service role is essential; experience in a medical spa or salon environment is a significant advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using scheduling software and Microsoft Office Suite.
• A professional and polished appearance.
• Ability to remain calm and composed under pressure.
• A friendly, approachable, and client-centered attitude.
• Discretion and the ability to handle sensitive information.
• A passion for the beauty and wellness industry.
• Must be reliable, punctual, and have a strong work ethic.

Benefits

• Our client offers a competitive salary commensurate with experience.
• You will work in a beautiful and luxurious spa environment in Rustenburg.
• Opportunities for professional development and training in aesthetic treatments are available.
• You will have the chance to interact with a high-end clientele and be part of a supportive and dynamic team.
• Staff discounts on spa services and products are a key perk.
• This role provides a stable full-time position with regular working hours, contributing to a healthy work-life balance.
• Join a team dedicated to excellence and client satisfaction.