Full-Time Beauty Salon Receptionist & Client Coordinator

Placements24; Mbombela (Nelspruit); On-site; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Bonus potential

Employee discounts

Supportive team

Job summary

Placements24 seeks a friendly, organized Beauty Salon Receptionist & Client Coordinator in Nelspruit, Mpumalanga. You will manage bookings, greet clients, handle inquiries, and support salon operations to ensure a smooth client experience from arrival to departure.

The ideal candidate is sociable, detail-oriented, and able to multitask in a fast-paced beauty environment, with a professional demeanor and reliability.

Qualifications

• Experience as a receptionist or customer-facing role preferably in a salon or spa.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Proficient with office software and salon scheduling tools.

Responsibilities

• Greet clients warmly and professionally on arrival.
• Manage appointment scheduling using salon software with efficient bookings.
• Answer calls, respond to emails, and handle inquiries on services and pricing.
• Confirm upcoming appointments and send reminders.
• Process client payments accurately and efficiently.
• Maintain reception area cleanliness and tidiness.
• Assist with inventory management for retail products.

Skills

Receptionist experience

Customer service

Communication skills

Multitasking

Microsoft Office

Appointment scheduling

Education

High school diploma

Tools

Salon software

Job description

About the Role

Our client, a chic and popular beauty salon in Nelspruit, Mpumalanga , is seeking a friendly, organized, and professional Full-Time Beauty Salon Receptionist & Client Coordinator. This role is the first point of contact for clients, playing a crucial part in ensuring a smooth and welcoming experience from booking to departure. You will be responsible for managing appointments, handling client inquiries, maintaining the reception area, and assisting with administrative tasks. The ideal candidate is a people-person with excellent communication skills, a passion for the beauty industry, and a knack for multitasking in a fast-paced environment. This position offers a fantastic opportunity to be part of a thriving salon and gain insights into the operations of a successful beauty business.

Key Responsibilities

• Greet clients warmly and professionally upon arrival.
• Manage appointment scheduling using salon software, ensuring efficient booking and minimal client wait times.
• Answer phone calls, respond to emails, and address client inquiries regarding services, pricing, and availability.
• Confirm upcoming appointments and send out reminders.
• Process client payments accurately and efficiently.
• Maintain the cleanliness and tidiness of the reception area and common spaces.
• Assist with inventory management for retail products, including stocktaking and reordering.
• Provide information and make recommendations on salon services and retail products.
• Handle client complaints or concerns with professionalism and escalat[e] e to management when necessary.
• Support salon staff by coordinating services and ensuring smooth client flow.

Requirements

• Previous experience as a receptionist, administrator, or customer service representative, preferably in a salon or spa environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Proficiency in using appointment scheduling software and general office applications (e.g., Microsoft Office Suite).
• A professional and friendly demeanor with a positive attitude.
• Ability to multitask and remain calm under pressure.
• A genuine interest in the beauty and wellness industry.
• High school diploma or equivalent qualification.
• Attention to detail and accuracy in handling payments and client information.
• Reliability and punctuality are essential.

Benefits

Our client offers a competitive hourly wage with potential for occasional bonuses based on salon performance. You will work in a stylish and positive salon environment alongside a supportive and friendly team. Opportunities to learn about various beauty treatments and products are abundant. Employees may also receive discounts on salon services and retail products. This full-time role in Nelspruit offers a stable and engaging career for an individual passionate about customer service and the beauty industry.