Lux Spa Front Desk & Client Care Coordinator (Hybrid)

Placements24; Rustenburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive starting salary

Hybrid work arrangement

Spa discounts

Free on-site parking

Training on spa software

Potential for growth

Job summary

Placements24 is seeking a dynamic Full-time Medical Spa Receptionist & Client Coordinator for a prestigious spa in Rustenburg, North West. You will manage front desk operations, schedule appointments, handle inquiries, process payments, and support client relations to deliver a seamless spa experience.

The role is hybrid, with some Saturdays required, and offers discounts on services and products, on-site parking, and training on spa software. A positive, professional demeanor is essential.

Qualifications

• Previous experience in reception, administrative, or customer service roles.
• Excellent communication and interpersonal skills.
• Interest in beauty and wellness industry.
• Ability to handle a hybrid schedule and Saturdays.

Responsibilities

• Greet clients and manage check-in/check-out efficiently.
• Schedule appointments and optimize therapist/doctor calendars.
• Handle inquiries via phone, email, and in person.
• Process client payments using clinic billing system.
• Maintain reception area and waiting lounge.
• Assist clients with product selections and skincare information.
• Coordinate with medical staff for smooth transitions between appointments.
• Manage client records and ensure confidentiality in CRM.
• Address feedback and escalate issues when needed.
• Perform general admin tasks including filing and inventory.

Skills

Reception

Administrative

Customer service

Communication

Scheduling software

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Administrative qualifications a plus

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Placements24 is seeking a dynamic Full-time Medical Spa Receptionist & Client Coordinator for a prestigious spa in Rustenburg, North West. You will manage front desk operations, schedule appointments, handle inquiries, process payments, and support client relations to deliver a seamless spa experience.

The role is hybrid, with some Saturdays required, and offers discounts on services and products, on-site parking, and training on spa software. A positive, professional demeanor is essential.