MEDICAL RECEPTIONIST - PSYCHIATRIC CENTRE

Medical Resources Group (Pty) Ltd; Pretoria; On-site; ZAR 100,000 - 234,000; Full time

Job summary

Medical Resources Group is seeking a professional Medical Receptionist for a psychiatric centre in Pretoria. You will support clinic day-to-day operations, manage front-desk duties, admissions, medical aid authorisations, patient records, payments, and general secretarial tasks.

A strong admin background, confidentiality, and calm professionalism in a busy healthcare setting are essential. Experience in a mental health facility would be highly advantageous, and proficiency in MS Office plus

Qualifications

• Minimum admin experience and/or admin qualification.
• Experience with medical aids, reception and patient admissions.
• Knowledge of medical schemes, ICD-10 codes, PMBs.
• Proficiency in English; other languages helpful.
• Proficiency in MS Office, especially Excel and Outlook.
• Experience using medical administration software.
• Friendly, professional manner and strong patient service skills.

Responsibilities

• Welcomes patients and visitors in a friendly and professional manner.
• Answer calls, relay messages, manage emails and general correspondence.
• Respond to patient inquiries and provide clinic procedures information.
• Maintain a neat and presentable reception area.
• Provide professional and compassionate service throughout patient interactions.
• Coordinate and schedule patient admissions and register patients.
• Obtain medical aid authorisation numbers and liaise with schemes.
• Coordinate with doctors and their receptionists regarding admissions.

Skills

Administrative skills

Attention to detail

Patient service

Microsoft Office

Medical administration software

Communication

Driver's licence

Education

Admin qualification

Tools

Excel

Outlook

Medical administration software

Job description

MEDICAL RECEPTIONIST - PSYCHIATRIC CENTRE

Location: Pretoria Far-East, Gauteng
Position Type: Full-Time
Industry: Healthcare | Medical Facility
Remuneration: Market-Related

ABOUT THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of a medical facility for a professional, motivated, and highly organised Medical Receptionist to support the clinic's smooth day-to-day operations.

The successful candidate will manage front-desk operations, coordinate patient admissions, obtain medical aid authorisations, maintain accurate patient records, process payments, and provide general secretarial and administrative support.

This role requires strong administrative skills, excellent attention to detail, and a patient-focused approach. The ideal candidate will understand medical aid processes, maintain strict confidentiality, and remain calm and professional in a busy healthcare environment. Previous experience in a mental health facility would be highly advantageous.

MINIMUM REQUIREMENTS

• Relevant administrative experience and/or a qualification in administration.
• Previous experience with medical aids, medical facility reception, and patient admissions.
• Knowledge of medical schemes, ICD-10 codes, and Prescribed Minimum Benefits (PMBs).
• Proficiency in spoken and written English; additional languages would be advantageous.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience using medical administration software.
• A friendly, professional manner and strong patient service skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively under pressure while maintaining a patient-focused approach.
• A valid driver’s licence.
• Previous experience in a mental health facility would be highly advantageous.

KEY RESPONSIBILITIES

Reception & Patient Liaison

• Welcome patients and visitors in a friendly and professional manner.
• Answer telephone calls, relay messages, and manage emails and general correspondence.
• Respond to patient enquiries and provide relevant information regarding clinic procedures and policies.
• Maintain a neat, organised, and presentable reception area.
• Ensure that patients receive professional and compassionate service throughout their interactions with the clinic.

Patient Admissions & Medical Administration

• Coordinate and schedule patient admissions in accordance with clinic procedures.
• Register patients accurately according to established clinic protocols.
• Obtain medical aid authorisation numbers and liaise with medical schemes where required.
• Communicate and coordinate with doctors and their receptionists regarding patient admissions and related arrangements.
• Assist patients with the completion of medical aid forms and relevant documentation.
• Explain clinic procedures, policies, and admission requirements to patients where appropriate.
• Maintain accurate patient records and ensure that all documentation is completed correctly.

Medical Aid & Financial Administration

• Assist with medical aid enquiries and authorisation processes.
• Collect patient co-payments and other applicable payments.
• Manage petty cash accurately and maintain the necessary records.
• Ensure that payments and financial transactions are documented in accordance with clinic procedures.

Patient Discharge & Confidentiality

• Follow established clinic discharge procedures.
• Ensure that patient records and discharge documentation are accurate and complete.
• Safeguard confidential patient information and always maintain strict privacy.
• Handle sensitive medical and personal information professionally and discreetly.

Secretarial & General Administrative Support

• Provide general secretarial and administrative support to the clinic.
• Arrange meetings, prepare agendas, and take meeting minutes.
• Compile statistical reports and maintain relevant administrative records.
• Manage correspondence and assist with the coordination of daily clinic requirements.
• Monitor office supplies, anticipate stock requirements, and report shortages.
• Support the smooth and efficient running of the clinic through effective organisation and administration.

IDEAL CANDIDATE PROFILE

Our client is seeking an individual who demonstrates:

• Professionalism: Maintains a courteous, polished, and professional approach when interacting with patients, visitors, and healthcare professionals.
• Patient Care: Treats patients with empathy, patience, and respect, particularly when dealing with sensitive healthcare needs.
• Administrative Accuracy: Ensures patient admissions, medical aid documentation, financial records, and reports are completed accurately.
• Communication: Communicates clearly and confidently with patients, medical schemes, doctors, and colleagues.
• Organisation: Manages admissions, appointments, correspondence, and administrative tasks efficiently.
• Confidentiality: Understands the importance of patient privacy and handles sensitive information with discretion.
• Computer Literacy: Uses Microsoft Office and medical administration systems confidently.
• Problem-Solving: Responds effectively to enquiries and challenges while following clinic protocols.
• Adaptability: Remains calm, focused, and professional under pressure in a busy clinical environment.
• Attention to Detail: Identifies errors, maintains accurate records, and ensures that administrative procedures are followed.

REMUNERATION

Market-related, based on experience and suitability for the role.