Medical Receptionist & Administrator – Medical Practice

Staffwise; Cape Town; On-site; ZAR 137,000 - 164,000; Full time

Job summary

Staffwise in Gardens, Cape Town, is seeking a professional Medical Receptionist & Administrator to manage day-to-day reception and administrative functions. You will ensure a welcoming patient experience and provide support to an associated physiotherapy practice.

Role requires prior reception/administrative experience, familiarity with medical billing, and strong organisational and communication skills. The position is full-time and on-site in Gardens, Cape Town.

Qualifications

• Previous reception and/or administrative experience is essential.
• Experience in a medical practice or healthcare environment would be advantageous.
• Familiarity with medical aid administration, benefit verification and billing procedures would be advantageous.
• Experience using Elixir medical billing software is advantageous.
• Basic bookkeeping knowledge is advantageous.

Responsibilities

• Manage reception, incoming calls, emails and patient enquiries.
• Welcome patients and provide professional, friendly and efficient service.
• Schedule and manage patient appointments, confirmations and cancellations.
• Maintain accurate patient records and electronic filing systems.
• Manage general medical practice administration, correspondence and supporting documentation.
• Capture and process patient accounts using the practice billing system.
• Process patient payments, issue receipts and assist with basic bookkeeping and account administration.
• Provide administrative support to the associated physiotherapy practice.

Skills

Reception experience

Administrative experience

Medical practice experience

Medical billing familiarity

Elixir software familiarity

Bookkeeping basics

Verbal communication

Organisational skills

Confidentiality

Team player

Tools

Elixir software

Billing system

Job description

About The Organisation And The Role

A busy medical practice in Gardens, Cape Town, is seeking a professional, friendly, organised and proactive Medical Receptionist & Administrator to join its team. The successful candidate will manage the day-to-day reception and administrative functions of the practice, helping to maintain efficient operations and providing patients with a professional, welcoming and responsive experience. The role also includes a smaller component of administrative support to an associated physiotherapy practice.

Full-time, Permanent, Work

Cape Town, Gardens

Posted 2 days ago

Main Duties & Responsibilities

• Reception & Patient Service
• Manage reception, incoming calls, emails and patient enquiries.
• Welcome patients and provide professional, friendly and efficient service.
• Schedule and manage patient appointments, confirmations and cancellations.
• Maintain a professional telephone manner and respond appropriately to patient needs.
• Practice Administration and Records
• Maintain accurate patient records and electronic filing systems.
• Manage general medical practice administration, correspondence and supporting documentation.
• Maintain office organisation and stationery supplies, and assist with general office requirements.
• Support Practice Management and colleagues with ad hoc administrative responsibilities as required.
• Medical Aid, Billing and Account Administration
• Manage medical aid administration and verify patient benefits.
• Assist with Workmen’s Compensation (WCA) paperwork.
• Assist with Prescribed Minimum Benefits (PMBs), medical aid motivations and supporting documentation.
• Capture and process patient accounts using the practice billing system.
• Process patient payments, issue receipts and assist with basic bookkeeping and account administration.
• Physiotherapy Practice Support
• Manage medical aid administration and verify patient benefits.
• Assist with Workmen’s Compensation (WCA) paperwork.
• Assist with Prescribed Minimum Benefits (PMBs), medical aid motivations and supporting documentation.
• Capture and process patient accounts using the practice billing system.
• Process patient payments, issue receipts and assist with basic bookkeeping and account administration.

Required Skills & Experience

The ideal applicant will have the following competencies:

• Work experience and industry exposure
• Previous reception and/or administrative experience is essential.
• Previous experience in a medical practice or healthcare environment would be advantageous.
• Familiarity with medical aid administration, benefit verification and billing procedures would be advantageous.
• Experience using Elixir medical billing software is advantageous.
• Basic bookkeeping knowledge is advantageous.
• Strong Communication and Interpersonal skills
• Excellent verbal and written communication skills, with a professional telephone manner.
• A friendly, approachable and empathetic manner, with a strong patient-service focus.
• The ability to communicate effectively and sensitively with patients, colleagues and service providers.
• Ability to work independently while contributing effectively as part of a team
• Excellent Administration and Organisational Skills
• Strong organisational and time-management abilities, with the capacity to multitask and prioritise effectively.
• Excellent attention to detail, record-keeping and numerical accuracy.
• Good computer literacy and confidence working with electronic records and practice administration systems.
• General
• The ability to remain calm, organised and professional while working under pressure.
• Reliable follow-through and a strong sense of responsibility and accountability.
• Proactive, self-motivated and able to use initiative, sound judgement and critical thinking.
• Strong practical problem-solving skills, with the ability to adapt to changing priorities.
• Discreet and committed to maintaining patient confidentiality at all times.
• A capable, dependable and solutions-oriented approach, with pride in delivering high-quality work and patient service.

Job Features
Job Category Admin, Office & Support, Medical & Health Location: Gardens, Cape Town Reporting to: Practice Management Nature of contract: Permanent Hours of work: 8.30am - 4.30PM Salary range: R13 500 negotiable Closing date for applications: 09 November 2026