MEDICAL RECEPTIONIST – GYNAECOLOGY PRACTICE

Medical Resources Group (Pty) Ltd; Germiston; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Medical Resources Group on behalf of a private Gynaecology & Obstetrician practice based in Germiston, Gauteng, seeks a professional Medical Receptionist to manage daily reception and administrative functions, ensuring patients receive a welcoming and professional experience from first enquiry through to consultation.

The successful candidate will handle appointments, check-in patients, respond to emails, maintain accurate patient records, and assist with day-to-day running of the practice.

Qualifications

• Matric / Grade 12.
• Experience in medical reception or healthcare administration.
• Experience managing appointments and patient enquiries.
• Experience checking in patients and maintaining accurate patient records.
• Knowledge of medical aid queries.
• Strong computer literacy and email proficiency.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and the ability to communicate effectively with patients.
• Strong organisational, administrative, and time-management skills.
• Ability to handle confidential patient information with discretion.

Responsibilities

• Welcome patients in a friendly, professional, and compassionate manner.
• Manage the reception area and ensure patients are assisted efficiently.
• Check patients in upon arrival and ensure their details are captured correctly.
• Manage incoming telephone calls and respond to patient enquiries.
• Schedule, confirm, and manage patient appointments.
• Contact patients to arrange, confirm, or reschedule appointments.
• Maintain an accurate appointment diary and ensure the smooth flow of daily consultations.
• Ensure the reception area remains neat, organised, and professional.
• Coordinate patient bookings and manage appointment changes.
• Contact patients regarding upcoming consultations, follow-ups, and outstanding appointments.
• Respond to emails and ensure patient enquiries are handled promptly.
• Provide patients with relevant appointment information and communicate changes where necessary.
• Liaise with the practitioner regarding scheduling requirements and daily appointments.
• Maintain professional and compassionate communication when dealing with sensitive patient matters.
• Assist with medical aid queries and verify relevant patient information.
• Ensure patient details, medical aid information, and contact details are accurate and up to date.
• Follow up on outstanding patient information and required documentation.
• Maintain and organise patient files, ensuring records are accessible when needed.
• Handle patient information confidentially and in accordance with practice procedures.
• Assist with general medical administration and related documentation.
• Assist with the day-to-day administrative requirements of the private practice.
• Manage filing, document preparation, recordkeeping, and general office administration.
• Respond to emails and ensure administrative correspondence is handled efficiently.
• Monitor daily practice requirements and ensure tasks are completed timeously.
• Assist with organising documents, maintaining office supplies, and coordinating general office needs.
• Identify administrative issues and communicate them to the practitioner.
• Ensure practice procedures are followed and daily operations run smoothly.
• Provide administrative support to the practitioner as required.
• Assist with handling certain personal administrative affairs on behalf of the practitioner.
• Manage confidential information and personal matters with discretion and professionalism.
• Coordinate schedules, appointments, correspondence, and other administrative tasks when required.
• Prioritise tasks effectively while balancing patient-facing duties with general administrative responsibilities.

Skills

Medical reception

Appointments management

Patient communication

Confidentiality

Office administration

Gynaecology experience

Email communication

Telephone etiquette

Data entry

Organisational skills

Education

Matric / Grade 12

Tools

Microsoft Office

Medical administration software

Job description

MEDICAL RECEPTIONIST – GYNAECOLOGY PRACTICE

Location: Germiston, Gauteng
Position Type: Fixed Term Contract
Salary: Market-Related
Industry: Healthcare | Administration

ABOUT THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of our client, a private Gynaecology & Obstetrician practice based in Germiston, for a professional, compassionate, and highly organised Medical Receptionist.

The successful candidate will be responsible for managing the daily reception and administrative functions of the practice, ensuring patients receive a welcoming and professional experience from their initial enquiry through to their consultation.

This role requires an individual who can manage appointments, check in patients, respond to emails, handle medical aid queries, maintain accurate patient records, and assist with the day-to-day running of the practice. The successful candidate will also be required to assist the practitioner with certain personal administrative affairs when needed.

We are seeking a reliable, discreet, and proactive individual with excellent communication skills, strong organisational abilities, and the ability to work independently in a private medical practice. The ideal candidate must understand the importance of patient confidentiality, professionalism, and compassionate care within a gynaecological healthcare environment.

MINIMUM REQUIREMENTS

• Matric / Grade 12.
• Previous experience in medical reception, medical administration, or a similar healthcare environment.
• Experience managing appointments, bookings, and patient enquiries.
• Experience checking in patients and maintaining accurate patient records.
• Knowledge of medical aid queries and patient administration.
• Strong computer literacy and proficiency in email communication.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and the ability to communicate effectively with patients.
• Strong organisational, administrative, and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to handle confidential patient information with discretion.
• Professional, well-presented, and approachable.
• Ability to work independently and manage multiple responsibilities.
• Previous experience in a gynaecology practice will be advantageous.

KEY RESPONSIBILITIES

Reception & Patient Administration

• Welcome patients in a friendly, professional, and compassionate manner.
• Manage the reception area and ensure patients are assisted efficiently.
• Check patients in upon arrival and ensure their details are captured correctly.
• Manage incoming telephone calls and respond to patient enquiries.
• Schedule, confirm, and manage patient appointments.
• Contact patients to arrange, confirm, or reschedule appointments.
• Maintain an accurate appointment diary and ensure the smooth flow of daily consultations.
• Ensure the reception area remains neat, organised, and professional.

Bookings & Patient Communication

• Coordinate patient bookings and manage appointment changes.
• Contact patients regarding upcoming consultations, follow-ups, and outstanding appointments.
• Respond to emails and ensure patient enquiries are handled promptly.
• Provide patients with relevant appointment information and communicate changes where necessary.
• Liaise with the practitioner regarding scheduling requirements and daily appointments.
• Maintain professional and compassionate communication when dealing with sensitive patient matters.

Medical Aid & Patient Records Administration

• Assist with medical aid queries and verify relevant patient information.
• Ensure patient details, medical aid information, and contact details are accurate and up to date.
• Follow up on outstanding patient information and required documentation.
• Maintain and organise patient files, ensuring records are accessible when needed.
• Handle patient information confidentially and in accordance with practice procedures.
• Assist with general medical administration and related documentation.

General Practice Administration

• Assist with the day-to-day administrative requirements of the private practice.
• Manage filing, document preparation, recordkeeping, and general office administration.
• Respond to emails and ensure administrative correspondence is handled efficiently.
• Monitor daily practice requirements and ensure tasks are completed timeously.
• Assist with organising documents, maintaining office supplies, and coordinating general office needs.
• Identify administrative issues and communicate them to the practitioner.
• Ensure practice procedures are followed and daily operations run smoothly.

Practitioner Support & Personal Administration

• Provide administrative support to the practitioner as required.
• Assist with handling certain personal administrative affairs on behalf of the practitioner.
• Manage confidential information and personal matters with discretion and professionalism.
• Coordinate schedules, appointments, correspondence, and other administrative tasks when required.
• Prioritise tasks effectively while balancing patient-facing duties with general administrative responsibilities.

IDEAL CANDIDATE PROFILE

Our client is seeking an individual who demonstrates:

• Professionalism: Well-presented, approachable, courteous, and able to maintain a professional medical practice environment.
• Patient Care: Compassionate, patient-focused, and comfortable dealing with sensitive healthcare matters.
• Communication Skills: Excellent verbal and written communication skills, with professional telephone and email etiquette.
• Organisation: Highly organised, efficient, and capable of managing appointments, filing, and daily administrative tasks.
• Confidentiality: Trustworthy and discreet when handling sensitive patient information and the practitioner's personal affairs.
• Attention to Detail: Accurate when capturing patient information, managing files, and handling medical aid queries.
• Initiative: Proactive and able to identify and attend to daily practice requirements without constant supervision.
• Multitasking: Able to balance reception duties, patient bookings, correspondence, and general administrative responsibilities.
• Reliability: Punctual, dependable, and committed to maintaining consistent service standards.
• Teamwork: Able to work effectively with the practitioner, patients, and relevant healthcare stakeholders.

WORKING HOURS

Monday – Friday: 07:15 – 16:45

REMUNERATION

Market-related salary, depending on experience and suitability.