Medical Receptionist

Collingwood Beach Medical Practice; South Africa; Remote; AUD 50,000 - 70,000; Full time

Job summary

Collingwood Beach Medical Practice is seeking a Remote Receptionist to manage frontline patient contact, scheduling, and basic admin from home. You will coordinate practitioner calendars, handle inquiries, and maintain digital records while ensuring privacy and proper workflow coordination within a fast-paced dental environment.

The ideal candidate brings 2+ years of admin or receptionist work, remote-work familiarity, and comfort with healthcare terminology to support efficient patient care and

Qualifications

• 2+ years of administrative or receptionist experience.
• Remote work experience preferred.
• Experience with healthcare processes is a plus.

Responsibilities

• Handle frontline communication with patients via VoIP and email.
• Coordinate appointments and manage practitioner calendars.
• Maintain digital patient records and support administration.
• Screen inquiries with healthcare terminology and provide pre‑appointment instructions.
• Protect patient data and escalate urgent issues to internal teams.

Skills

Frontline communication

Calendar management

Patient intake

Remote collaboration

Tools

Practice management software

VoIP systems

Digital scheduling tools

Microsoft Office

Job description

Remote (South Africa) | Supporting an International Company

Friday – Tuesday, 05:00 – 13:00 SAST | Full-Time

Unlock the flexibility of working from home while gaining high-value exposure with a leading international healthcare team.

As a Remote Receptionist in the dental field, you will own the end-to-end frontline patient experience, serving as the central point of contact for daily inbound communications, scheduling, and clinical workflow coordination. This role requires an operational professional capable of managing practitioner schedules and executing precise administrative tasks in a fast-paced environment. You will bridge patient care and daily practice operations with seamless efficiency. We are looking for a bubbly, confident professional who delivers exceptional client care.

What You’ll Do

• Frontline Communication: Professionally answer incoming VoIP/cloud calls with a clear, and a warm tone. Manage voicemails, inquiries, and client follow‑ups promptly.
• Appointment & Calendar Management: Coordinate practitioner schedules, optimize appointment slots, send patient reminders, and seamlessly resolve last‑minute calendar changes.
• Patient Intake & Administration: Maintain accurate digital patient records, update practice management systems, and manage intake documentation and general reporting.
• Clinical Workflow & Triage: Leverage healthcare terminology to screen inquiries, follow procedure‑specific duration guidelines, and provide accurate pre‑appointment instructions.
• Escalation & Confidentiality: Protect sensitive patient data while effectively triaging complex or urgent clinical queries to the appropriate internal teams.

What You Bring

• Experience & Certifications: 2+ years of administrative or receptionist experience, with prior remote work experience preferred.
• Core Technical/Specialized Skills: Proficiency with practice management software, VoIP systems, digital scheduling tools, and Microsoft Office.
• Background & Domain Expertise: