Massmart Holdings - E-commerce Manager

UniversityInfo; Vrystaat; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Massmart Holdings in the Free State seeks an experienced E-commerce Manager to lead online sales, merchandising, and digital customer care. You will drive daily targets, optimize online stock, and coordinate cross-channel activities in a South African retail environment.

The role requires several years in e-commerce, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting. Shifts and overtime may be required.

Qualifications

• Experience in e-commerce or online retail environments.
• Proven ability to manage customer queries and maintain records.
• Strong communication and interpersonal skills for stakeholder liaison.
• Ability to work in a fast-paced retail setting with accuracy.

Responsibilities

• Handle customer queries or complaints efficiently while maintaining service standards.
• Represent the company professionally in all customer interactions.
• Utilize company tools and software accurately to record transactions and updates.
• Keep records accurate and up to date across platforms.
• Maintain workplace safety standards and comply with policies.

Skills

Technical knowledge

Attention to detail

Communication skills

Problem solving

Education

Matric

Diploma

Degree

Tools

E-commerce platforms

CRM systems

Microsoft Office

Job description

Massmart Holdings - E-commerce Manager x1 | Senior Level

Staff handle inventory, merchandising, and cash management while meeting daily sales targets.

Published: 23 October 2026

Overview

Position: E-commerce Manager
Province: Free State
Experience: 4 years
Posted: 23 October 2026
Expires: 19 November 2026

About the company

Massmart is a South African retail group operating brands like Game, Makro, and Builders Warehouse.

Eligibility Criteria

Proof of citizenship, age, or health clearance ensures compliance with workplace regulations.

• Relevant qualification (matric, diploma, or degree)
• Previous work experience (if required)
• Reliable transport or ability to commute
• Strong communication skills
• Willingness to work overtime or shifts

Documents

Employers rely on certified IDs, CVs, and qualifications to confirm a candidates identity and background.

• Proof of income (parents or guardian)
• Reference letters
• Tertiary transcripts or qualification certificates
• Medical certificate or disability proof (if applicable)
• Curriculum Vitae (CV)

Duties and Responsibilities

Employees are responsible for completing assigned tasks that support company objectives.

• Handling customer queries or complaints
• Representing the company professionally
• Using company tools, systems, or software correctly
• Keeping records accurate and updated
• Maintaining workplace safety standards

Required Skills

Technical knowledge and attention to detail improve efficiency and accuracy in daily tasks.

Please note

Final Decision - Hiring managers compare performance, references, and qualifications before making the final choice.