Store Manager Game (Mpumalanga , Limpopo)

Massdiscounters t/a Game and Dionwired; Gauteng; On-site; ZAR 334,800 - 558,000; Full time

Job summary

A leading South African retail company is looking for a senior manager to create an optimal shopping experience by driving customer service and sales performance. The successful candidate will have at least 5 years' experience in retail management, ensuring effective leadership, team development, and inventory management. Responsibilities include enhancing customer experience, managing expenses, and implementing strategies to boost sales. The role requires strong leadership and analytical skills, with a focus on maximizing profitability and team productivity.

Qualifications

• Minimum 5 years of retail experience in a senior management role.
• Understand the relevant target markets.
• Strong understanding of customer experience initiatives.

Responsibilities

• Maximise profitability through leadership and execution of sales functions.
• Enhance customer experience by resolving conflicts promptly.
• Manage expenses to prevent over expenditure.
• Analyze merchandise movement to highlight fast/slow sellers.

Skills

Customer service skills

Leadership skills

Analytical skills

Conflict resolution

Education

Matric

Relevant tertiary qualification

Job description

To create an ultimate shopping experience through effective leadership and execution of various sales and merchandising functions within the store. To maximise profitability by understanding the relevant target markets and leading teams to drive a customer centric environment. To initiate and execute various strategies to improve store performance and enhance team productivity.

Functions / Responsibilities:

Customer Experience

• Demonstrate and ensure all associates project a positive attitude to customers by serving promptly, efficiently and courteously (Greet, Thank, Help).
• Enhance customer experience by recognizing and resolving conflict promptly such as queries or complaints.
• Enforce the “sunset rule” – today’s work today.
• Ensure teams understand and execute customer experience initiatives as per company requirement.
• Develop and implement action plans derived from customer experience reports.
• Ensure all associates are attired as per company standards.
• Ensure associates within his/her control have the required skills and product knowledge to provide excellent customer service.
• Build customer relationships and deliver service focused on fulfilling customer needs.
• Maintain optimum service levels in areas of responsibility.
• Analyze market trends and initiate strategies to improve sales, e.g. competitor shopping.
• Analyze and develop action plans to address store sales performance using daily and weekly reports.
• Support, coach and motivate teams to exceed set budgeted sales targets.

Expenses

• Plan, monitor and maximise market opportunities to achieve monthly turnover.
• Monitor and control all expenses to prevent over expenditure, e.g. scheduling, overtime, auction costs, stationery, electricity.
• Ensure effective management of TK records – schedules, leave types, clockings, audit trails.
• Ensure the in‑store markdown process is adhered to as per company requirements.
• Manage auction costs as per procedure.
• Adhere to all security and risk measures as per compliance standards.
• Follow high‑risk policy and procedures.
• Monitor implementation of the stock‑take process and procedures.
• Maintain disciplined control on security to minimise shrinkage and damage.
• Implement, execute and maintain post‑stock‑take action plans.

Inventory Management

• Ensure stock‑holding levels align with merchandising plans and sales performance.
• Analyse merchandise movement to highlight slow/fast sellers.
• Action aged/obsolescence stock per company procedure.
• Maintain core stock and promotional lines as per standard.
• Analyse SAP CAR reports and initiate strategies to improve store performance.
• Implement latest version of space planning per standards.
• Manage gap‑scanning process per requirements.
• Update visual displays to promote new products, local events, festive and seasonal themes.
• Display stock per merchandising standards – correct PI labels, bar code, price, SSDMA check.
• Implement signage standards per Signage Manual.

Leadership

• Continuously enhance existing capabilities and develop new skills.
• Ensure all associates are regularly trained to achieve required standard.
• Coach and develop team to meet store standards.
• Complete the individual development training pack (IDTP) for team; conduct regular one‑on‑one conversations.
• Adhere to performance improvement process (PIP).
• Onboard new associates per company requirements.
• Understand IR processes to conduct disciplinary investigations and hearings where appropriate.
• Own recruitment and selection process.
• Implement and control succession pipeline – talent pool across levels.
• Facilitate collaboration between teams.
• Act in line with dominant values – integrity, customer service, excellence, respect.
• Achieve win‑win outcomes when interests conflict and resources are limited.

General

• Maintain compliance areas – OHASA, stock loss, Massmart audits.
• Adhere to role per OHASA 16.2 appointee.
• Maintain housekeeping standards – assets, walls, ceiling, air‑conditioning, fixtures, stockrooms, security systems.
• Acknowledge and act on Store Operations communication.
• Conduct Management By Walk About (MBWA).
• Be supportive, flexible, and assist as required when duties fall outside position.
• Keep abreast of retail developments near store.

Minimum Academic, Professional Qualifications & Experience

Qualifications

• Matric
• Relevant tertiary qualification advantageous

Experience

• 5 years retail experience in a senior management role

Compliance

The position requires trust and honesty and entails handling cash and/or finances, including but not limited to handling, administering, processing and distributing the company’s monetary resources such as its stock in trade or merchandise.

EEO Statement

Massmart is an equal opportunity employer and encourages all people, including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

Required CV Information

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.

By responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”) to process your personal information for consideration of this position. All personal information provided will be used and/or retained only for the purposes for which it is collected; thereafter it will be permanently destroyed. Your information is only retained if required by law or where you have given consent to retain such information for an extended period. For more about our privacy policy and processing, visit https://www.massmart.co.za/privacy-policy.