Senior E-commerce Manager - Growth & Merchandising Lead

UniversityInfo; Vrystaat; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Massmart Holdings in the Free State seeks an experienced E-commerce Manager to lead online sales, merchandising, and digital customer care. You will drive daily targets, optimize online stock, and coordinate cross-channel activities in a South African retail environment.

The role requires several years in e-commerce, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting. Shifts and overtime may be required.

Qualifications

• Experience in e-commerce or online retail environments.
• Proven ability to manage customer queries and maintain records.
• Strong communication and interpersonal skills for stakeholder liaison.
• Ability to work in a fast-paced retail setting with accuracy.

Responsibilities

• Handle customer queries or complaints efficiently while maintaining service standards.
• Represent the company professionally in all customer interactions.
• Utilize company tools and software accurately to record transactions and updates.
• Keep records accurate and up to date across platforms.
• Maintain workplace safety standards and comply with policies.

Skills

Technical knowledge

Attention to detail

Communication skills

Problem solving

Education

Matric

Diploma

Degree

Tools

E-commerce platforms

CRM systems

Microsoft Office

Job description

Massmart Holdings in the Free State seeks an experienced E-commerce Manager to lead online sales, merchandising, and digital customer care. You will drive daily targets, optimize online stock, and coordinate cross-channel activities in a South African retail environment.

The role requires several years in e-commerce, strong communication skills, and the ability to manage multiple priorities in a fast-paced setting. Shifts and overtime may be required.