Store Manager

Builders: Warehouse, Express, Trade Depot, Superstore; Oos-Kaap; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Massmart is seeking a senior retail leader to develop and drive store strategy aligned to company goals. You will analyse market trends, manage a high-performing team, and ensure profitability while maintaining strong customer service standards.

Responsibilities include budgeting, risk management, and reporting to regional leadership. A minimum tertiary qualification and extensive retail management experience are required.

Qualifications

• Relevant tertiary qualification is preferable.
• At least 5+ years related experience at Senior management level in a retail and hardware environment.
• Excellent understanding of accounting principles and exposure to the retail building supply industry preferable.
• Advanced PC Skills in all Microsoft packages (experience with SAP an added advantage).
• Ability to interpret and analyse retail trends to maximize profitability.
• Ability to work independently.
• Excellent Leadership abilities.
• Experience in managing Business Processes and People.
• Ability to enroll a team, and to create and drive a customer centric environment.

Responsibilities

• Develop strategy that supports Massmart group goals and drives store profitability.
• Analyze competitors and customer needs and act on findings.
• Ensure implementation and alignment of store and departmental strategies with company strategy.
• Review strategy implementation and take corrective actions as needed.
• Grow market share by analysing footfall, basket value, and customer satisfaction.
• Lead and develop a motivated, customer-centric team.
• Manage risk, compliance and health and safety across the store.
• Submit monthly reports to the Regional Operations Manager.
• Achieve budgets and profitability targets and manage shrinkage, obsolescence, expenses and personnel costs.

Skills

Leadership

Team management

Strategic thinking

Communication

Analytical skills

Independent worker

Education

Tertiary qualification

Tools

SAP

Job description

“We encourage people with disabilities to apply.”

Summary:

FUNCTIONS / RESPONSIBILITIES:

• Development of a store strategy in alignment to BEX strategy
• Analyze competitors and customer needs in the market that the store competes in and action resulting out of the analysis.
• Ensure clear identification, clarification and implementation of store strategy and departmental strategies in line with company strategy, ensuring full understanding of these within teams.
• Review implementation of strategy and take corrective action to address problems/ amend/ update action on strategic plans, as needed.
• Enhance the company profile through participating in business forums and involvement in community projects and drive business development implementation of action plans to action customer recruitment and improve customer spend
• Submit monthly reports on all relevant information to the Regional Operations Manager
• Achieve agreed financial budgets and targets through implementation of plans to achieve maximum profitability
• Sales and margin plans, that pro- actively identify opportunities to improve sales and margins and re-actively address shortcomings to improve
• Shrinkage control and obsolescence plans, that proactively have controls in place that reduce risk and reactively address shortcomings and opportunities
• Expense control and personnel cost plans, including budget formulation
• Achieve PBIT growth targets that ensure incentives are achieve.
• Create and maintain a high energy, customer-centric and service-oriented climate
• Drive the Builders Formula for success by ensuring action plans are put in place, communicated and driven effectively by all employees effectively
• Drive an improvement in the stores annual BUA engagement survey score
• Lead by example in demonstrating that customer service and customer satisfaction is of primary importance
• Ensure that store is appropriately structured and staffed to achieve levels of customer service in line with strategy and promise to customers – ensure effective use of staff scheduling
• Ensure managers have technical and leadership competence to effectively direct, guide, inspire and energize subordinates and are doing so
• Ensure staff selected for positions are of the calibre to provide superior levels of performance and customer service – ensure objectivity and fairness in selection decisions
• Ensure all staff are fully competent in the knowledge and skills required to perform their duties effectively and provide superior customer service

Grow market share within the market the store operates

• Analyze customer footfall and develop plans to ensure sustainable growth
• Analyze basket value and develop plans to ensure sustainable growth
• Measure levels of customer satisfaction continuously
• Ensure store is appropriately ranged and stocked – in terms of quantity and balance – to achieve sales objectives.
• Ensure staff are correctly trained and motivated to provide superior customer service
• Conduct regular price surveys and ensure price competitiveness
• Ensure key customers are identified and appropriately “managed” to maintain/increase their purchases and profitability.
• Ensure external representatives are effective in servicing existing customers and sourcing new customers
• Keep abreast of developments/trends in local market and plan and execute activities to mitigate risks and exploit opportunities identified Management of people.

Management of people

• Develop strategy that supports group goals of being the most attractive retailer to work through effective selection and recruitment, and meaningful development opportunities
• Ensure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practices
• Engage in robust Talent Management process to help identify career growth and succession
• Develop Individual Development Plans to enable employee career plans
• Ensure Career development discussion and plans are in place for all high flyers and that the necessary development is being driven.
• Manage non-performance through performance process
• Manage Team Delivery based on performance plans
• Foster team building.

Manage risk and compliance

• Develop strategy that supports group goals of delivering a safe environment for both customers and staff
• Emergency planning and compliance Ensure all applicable laws, policies and rules are obeyed
• Ensure all role players have been trained and have a clear understanding of both Interpretation and application across all aspects of health and safety
• Ensure all emergency contingency plans are in place, known to staff and are practiced

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Relevant tertiary qualification is preferable
• At least 5+ years related experience at Senior management level in a retail and hardware environment
• Excellent understanding of accounting principles and exposure to the retail building supply industry preferable
• Advanced PC Skills in all Microsoft packages (experience with SAP an added advantage)
• Ability to interpret and analyse retail trends to maximize profitability
• Ability to work independently
• Excellent Leadership abilities
• Experience in managing Business Processes and People
• Ability to enroll a team, and to create and drive a customer centric environment

“Employment Equity Policy Requirements may be applicable”

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviours that do not align with Massmart’s values, we encourage you to speak up.

Email: [e-mail]

Phone: [phone]

Your voice matters, and we are here to support you

If you don`t hear from us within 14 days please consider your application unsuccessful

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

"Please note that only the following information is required in your CV:

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy."

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy