Managed Services Engineer - Client IT Support & Monitoring

JVR Software; Pretoria; On-site; ZAR 122,000 - 146,000; Full time

Job summary

AtripleA recruitment & temps is seeking a Managed Services Engineer to provide day-to-day technical support and maintenance for managed service clients in Gauteng. The role emphasizes monitoring, troubleshooting, and rapid incident resolution to keep client environments operational and within SLA targets.

The engineer will work in a hands-on, support-driven environment handling multiple client environments, performing routine maintenance, and contributing to system improvements.

Qualifications

• Matric (Grade 12) is essential.
• IT Diploma / Certificate or equivalent technical qualification is required.
• 1 – 3 years’ experience in a technical support or managed services environment.
• Experience supporting multiple client environments will be advantageous.

Responsibilities

• Provide remote technical support to managed service clients.
• Monitor client systems, networks, and infrastructure using monitoring tools.
• Respond to alerts, incidents, and service requests within agreed SLA’s.
• Perform basic troubleshooting across network, voice, and infrastructure environments.
• Escalate complex issues to senior engineers where required.
• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Manage user accounts, permissions, and access requests.
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks.
• Maintain accurate client documentation.
• Update system diagrams, passwords, and configuration records.
• Provide feedback on recurring issues or system improvements.

Skills

Good troubleshooting ability

Strong communication skills

Ability to manage multiple tickets

Customer service oriented

Ability to work under pressure

Education

Matric (Grade 12) – essential

IT Diploma / Certificate or equivalent technical qualification

Tools

Monitoring systems

Ticketing systems

Windows Server

Microsoft environments

Job description

AtripleA recruitment & temps is seeking a Managed Services Engineer to provide day-to-day technical support and maintenance for managed service clients in Gauteng. The role emphasizes monitoring, troubleshooting, and rapid incident resolution to keep client environments operational and within SLA targets.

The engineer will work in a hands-on, support-driven environment handling multiple client environments, performing routine maintenance, and contributing to system improvements.