Managed Services Engineer - Client-Centric IT Support

AtripleA recruitment & temps; Pretoria; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A technical recruiting firm is seeking a Managed Services Engineer located in Pretoria. The engineer will provide day-to-day technical support and maintenance to managed service clients, focusing on monitoring and resolving incidents while ensuring systems remain operational. The candidate should possess a Matric certificate and an IT Diploma, along with 1-3 years' experience in technical support, with familiarity in Microsoft environments and networking. This role requires strong communication and troubleshooting skills.

Qualifications

• 1 - 3 years' experience in a technical support or managed services environment.
• Experience supporting multiple client environments preferred.

Responsibilities

• Provide remote technical support to managed service clients.
• Monitor client systems, networks, and infrastructure.
• Log, track, and resolve support tickets.

Skills

Troubleshooting ability

Strong communication skills

Customer service orientation

Basic networking knowledge (LAN/WAN)

Working knowledge of Microsoft environments

Education

Matric (Grade 12)

IT Diploma / Certificate

Tools

Windows Server

Monitoring systems

Ticketing systems

Job description

A technical recruiting firm is seeking a Managed Services Engineer located in Pretoria. The engineer will provide day-to-day technical support and maintenance to managed service clients, focusing on monitoring and resolving incidents while ensuring systems remain operational. The candidate should possess a Matric certificate and an IT Diploma, along with 1-3 years' experience in technical support, with familiarity in Microsoft environments and networking. This role requires strong communication and troubleshooting skills.