Managed Services Engineer

JVR Software; Pretoria; On-site; ZAR 122,000 - 146,000; Full time

Job summary

AtripleA recruitment & temps is seeking a Managed Services Engineer to provide day-to-day technical support and maintenance for managed service clients in Gauteng. The role emphasizes monitoring, troubleshooting, and rapid incident resolution to keep client environments operational and within SLA targets.

The engineer will work in a hands-on, support-driven environment handling multiple client environments, performing routine maintenance, and contributing to system improvements.

Qualifications

• Matric (Grade 12) is essential.
• IT Diploma / Certificate or equivalent technical qualification is required.
• 1 – 3 years’ experience in a technical support or managed services environment.
• Experience supporting multiple client environments will be advantageous.

Responsibilities

• Provide remote technical support to managed service clients.
• Monitor client systems, networks, and infrastructure using monitoring tools.
• Respond to alerts, incidents, and service requests within agreed SLA’s.
• Perform basic troubleshooting across network, voice, and infrastructure environments.
• Escalate complex issues to senior engineers where required.
• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
• Manage user accounts, permissions, and access requests.
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks.
• Maintain accurate client documentation.
• Update system diagrams, passwords, and configuration records.
• Provide feedback on recurring issues or system improvements.

Skills

Good troubleshooting ability

Strong communication skills

Ability to manage multiple tickets

Customer service oriented

Ability to work under pressure

Education

Matric (Grade 12) – essential

IT Diploma / Certificate or equivalent technical qualification

Tools

Monitoring systems

Ticketing systems

Windows Server

Microsoft environments

Job description

Employer AtripleA recruitment & temps Location Gauteng Job type Other IT/Computer Salary 12000 Posted 25 Oct 2026

Job Title: Managed Services Engineer

Location: Pretoria

Job Specification

The Managed Services Engineer will be responsible for providing day-to-day technical support and maintenance to managed service clients. The role focuses on monitoring, troubleshooting, and resolving incidents across customer environments to ensure systems remain operational and service levels are maintained. The role requires a hands-on individual who can work efficiently in a support-driven environment while delivering consistent service to multiple clients.

Key Responsibilities

Managed Service Support

• Provide remote technical support to managed service clients.
• Monitor client systems, networks, and infrastructure using monitoring tools.
• Respond to alerts, incidents, and service requests within agreed SLA’s.
• Perform basic troubleshooting across network, voice, and infrastructure environments.
• Escalate complex issues to senior engineers where required.

System Maintenance

• Perform routine system health checks.
• Conduct patching, updates, and preventative maintenance.
• Assist with configuration changes and system adjustments.

Incident & Request Management

• Log, track, and resolve support tickets through the service desk system.
• Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.

Client Environment Administration

• Manage user accounts, permissions, and access requests.
• Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks.

Documentation & Reporting

• Maintain accurate client documentation.
• Update system diagrams, passwords, and configuration records.
• Provide feedback on recurring issues or system improvements.

Qualifications & Experience

• Matric (Grade 12) – essential
• IT Diploma / Certificate or equivalent technical qualification.
• 1 – 3 years’ experience in a technical support or managed services environment
• Experience supporting multiple client environments will be advantageous

Technical Skills

• Basic working knowledge of:
• Networking (LAN/WAN)
• Microsoft environments
• VoIP / Unified Communications (advantageous)
• Monitoring and ticketing systems
• Windows Server / Desktop environments

Other Requirements

• Good troubleshooting ability
• Strong communication skills
• Ability to manage multiple tickets simultaneously
• Customer service orientated
• Ability to work under pressure

Advantageous Skills (Not Required)

• Experience with MSP environments
• Exposure to cloud services (Microsoft 365 / Azure)
• Basic firewall or switch configuration