Senior Server & Network Support Engineer (Tier 3)

Network Recruitment; Johannesburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Network Recruitment in Johannesburg is seeking a Tier 3 Engineer to handle advanced technical issues across infrastructure, networks, and applications, collaborating with internal teams, vendors, and stakeholders to deliver long-term solutions.

You will work on incident resolution, root cause analysis, system performance optimization, security best practices, and mentoring junior engineers while contributing to strategic IT initiatives.

Qualifications

• Based in Johannesburg with proximity to Sunninghill.
• Own reliable transport for client site visits.
• Legal eligibility to work in South Africa.

Responsibilities

• Provide advanced troubleshooting and resolution of complex IT incidents.
• Conduct root cause analysis (RCA) and implement permanent fixes.
• Support and optimize infrastructure, networks, and systems performance.
• Manage critical escalations and liaise with external vendors when required.
• Ensure system uptime, stability, and performance improvements.
• Drive security best practices, including patching and vulnerability management.
• Contribute to documentation, knowledge sharing, and mentoring of junior engineers.
• Participate in strategic IT initiatives such as automation and system upgrades.

Skills

Tier 3 IT support

Advanced troubleshooting

Performance monitoring

Job description

Network Recruitment in Johannesburg is seeking a Tier 3 Engineer to handle advanced technical issues across infrastructure, networks, and applications, collaborating with internal teams, vendors, and stakeholders to deliver long-term solutions.

You will work on incident resolution, root cause analysis, system performance optimization, security best practices, and mentoring junior engineers while contributing to strategic IT initiatives.