Maintenance, Bookings & Finance Coordinator (Serviced Accommodation & Property Management)

Remote Choice; Wes-Kaap; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A property management company in South Africa is seeking a reliable Maintenance, Bookings & Finance Coordinator to oversee guest communications, handle maintenance issues, and prepare financial reports. The ideal candidate should have a background in customer service or property management and strong communication skills.

Qualifications

• Prior experience in customer service or property management is preferred.
• Basic finance/admin experience with invoices and reporting.
• Ability to stay calm and professional under pressure.

Responsibilities

• Serve as the first point of contact for guest calls and maintenance requests.
• Coordinate with contractors and staff to resolve issues.
• Prepare and run monthly finance reports for all properties.

Skills

Strong communication skills

Problem-solving skills

Organisational skills

Tech-savvy

Job description

About The Company

Our client provides high-quality serviced accommodation and property management services. Their focus is on delivering excellent guest experiences while ensuring that all properties are well-maintained.

About The Role

They are seeking a reliable and detail-oriented Maintenance, Bookings & Finance Coordinator to oversee guest communications, handle maintenance issues, manage booking enquiries, and prepare monthly financial reports.

Responsibilities

• Guest & Maintenance Support: First point of contact for guest calls, messages, and maintenance requests.
• Coordinate with contractors and staff to resolve issues quickly.
• Handle last-minute bookings, extensions, and enquiries.
• Ensure smooth communication between guests, maintenance teams, and management.
• Finance & Reporting: Prepare and run monthly finance reports for all properties.
• Record and reconcile cleaning/maintenance invoices in Xero.
• Cross-check payments against bookings and follow up on outstanding payments.
• Deliver client-ready financial reports each month.
• Flag any discrepancies to management.

Qualifications

• Strong communication and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Background in customer service, hospitality, or property management (preferred).
• Basic finance/admin experience – confident with invoices and reporting.
• Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.

Required Skills

• Strong communication and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Background in customer service, hospitality, or property management (preferred).
• Basic finance/admin experience – confident with invoices and reporting.
• Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.

Preferred Skills

• Background in customer service, hospitality, or property management (preferred).