Luxury Spa Therapist — Elevate Guest Experience & Upsell

The Red Carnation Hotel Collection; Cape Town; On-site; ZAR 250,000 - 390,000; Full time

Benefits offered by this job

Learning & development

Referral bonus

Parental leave salary

Discounted accommodation rates

Volunteering days

Employee assistance

Recognition events

Team building events

Meal per shift

Uniform and dry-cleaning

Staff transport

Job summary

The Red Carnation Hotel Collection is seeking a Spa Attendant for The Twelve Apostles Hotel in Cape Town to uphold service standards and deliver an exceptional guest experience.

You will perform spa treatments (body, skincare, massage, nails and waxing), upsell revenue opportunities, and maintain pristine treatment rooms with strict hygiene in a luxurious 5-star setting. This role requires flexible hours, outstanding presentation and excellent English communication.

Qualifications

• 2 years experience in a spa environment at 5* hotel or cruise industry.
• International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC.
• Highly presentable; maintaining health, hygiene and professional spa appearance.
• Excellent command of the English language with solid verbal communication skills.
• Previous proven Retail Sales experience.
• Able to work flexible working hours; shifts, weekends, public holidays, extended hours to accommodate the changing needs of the business.

Responsibilities

• Deliver spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.
• Maximise revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.
• Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

Skills

Spa experience

Retail sales

English language

Professional appearance

Education

ITEC/CIDESCO/SAAHSP/CIBTEC

Job description

The Red Carnation Hotel Collection is seeking a Spa Attendant for The Twelve Apostles Hotel in Cape Town to uphold service standards and deliver an exceptional guest experience.

You will perform spa treatments (body, skincare, massage, nails and waxing), upsell revenue opportunities, and maintain pristine treatment rooms with strict hygiene in a luxurious 5-star setting. This role requires flexible hours, outstanding presentation and excellent English communication.