Luxury Spa Receptionist - Guest Experience Lead

Mfspabeautyplacements; Stellenbosch; On-site; ZAR 112,000 - 134,000; Full time

Job summary

Mfspabeautyplacements is seeking a dedicated Spa Receptionist to manage a busy guest and spa front desk in Stellenbosch. The role requires handling bookings, payments, and guest inquiries with a premium service standard.

Ideal candidates will have spa industry knowledge, ESP booking system experience, and strong English communication skills to engage with multi-national clients in a luxury setting.

Qualifications

• Experience in spa or hospitality reception is required.
• Knowledge of spa terminology and trends is essential.
• Strong command of professional English (read, write, speak).
• Ability to operate a busy guest and spa reception area under pressure.

Responsibilities

• Operate a busy Guest & Spa Reception area confidently.
• Process bookings and payments; perform administrative tasks.
• Re-book clients where applicable to maintain business flow.
• Interact with guests from around the world in a high-end environment.
• Maintain a 5-star appearance and professional demeanor.
• Collaborate with team while also working independently when needed.

Skills

Spa reception

Booking systems

English proficiency

Customer service

Tools

ESP booking system

Job description

Mfspabeautyplacements is seeking a dedicated Spa Receptionist to manage a busy guest and spa front desk in Stellenbosch. The role requires handling bookings, payments, and guest inquiries with a premium service standard.

Ideal candidates will have spa industry knowledge, ESP booking system experience, and strong English communication skills to engage with multi-national clients in a luxury setting.