Elite Spa Concierge & Guest Experience Lead

Placements24; Sandton; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Spa treatment discounts

World-class spa environment

Professional development

Supportive work culture

Job summary

Placements24 is seeking a Luxury Spa Concierge & Guest Relations professional for a prestigious Sandton spa, ensuring guests receive unparalleled service from arrival to departure.

You will manage guest inquiries, coordinate appointments, and offer tailored recommendations while maintaining discretion and a polished image.

Join a world-class spa environment and contribute to elite client experiences in Gauteng's luxury market.

Qualifications

• Proven experience in luxury hospitality, guest relations, or a client-facing role.
• Exceptional communication and interpersonal skills.
• Polished, discreet professional appearance and service-focused mindset.
• Calm and efficient under pressure with multitasking ability.
• Familiarity with spa operations and terminology is a plus.
• Discretion and confidentiality when handling guest information.

Responsibilities

• Greet guests on arrival and departure with a luxurious welcome.
• Manage guest inquiries and requests via phone, email, and in person.
• Coordinate spa appointments ensuring timely service.
• Provide information about services and make tailored recommendations.
• Anticipate guest needs and offer proactive assistance.
• Handle guest concerns promptly to ensure satisfaction.
• Maintain reception and relaxation areas' appearance.

Skills

Luxury hospitality

Guest relations

Communication

Interpersonal skills

Problem solving

Calm under pressure

Discretion

Job description

Placements24 is seeking a Luxury Spa Concierge & Guest Relations professional for a prestigious Sandton spa, ensuring guests receive unparalleled service from arrival to departure.

You will manage guest inquiries, coordinate appointments, and offer tailored recommendations while maintaining discretion and a polished image.

Join a world-class spa environment and contribute to elite client experiences in Gauteng's luxury market.