Seasonal Spa Receptionist: Warm Guest Concierge

Phoenix Recruitment; Stellenbosch; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Phoenix Recruitment is seeking a Seasonal Spa Receptionist for a Luxury Spa near Stellenbosch. The role runs from September 2026 through April 2027, focusing on a warm, professional guest welcome and seamless reception operations.

You will manage spa bookings, answer calls and emails, process payments and vouchers, promote spa treatments and products, and maintain accurate client records while delivering an exceptional guest experience.

Qualifications

• Grade 12 and a relevant diploma in aesthetics is advantageous.
• 2–3 years' spa reception and/or administration experience.
• Familiarity with Shedul Spa reservations system is an advantage.
• Excellent telephone etiquette and MS Office proficiency.
• Fluent in English with strong communication skills.
• Ability to multitask and work under pressure.

Responsibilities

• Welcome and assist guests warmly.
• Manage spa reception and appointments.
• Answer calls and emails.
• Process bookings, payments, vouchers; provide service info.
• Assist walk-in guests and manage client records.
• Promote and cross-sell spa services and products.
• Coordinate couriers for online orders.
• Maintain clean, welcoming reception; update displays.
• Keep staff informed of appointment changes.

Skills

Guest greeting

Customer service

Booking management

Communication

Promotions

Payment processing

Telephone etiquette

Education

Grade 12

Diploma in aesthetics

Tools

Shedul Spa reservations system

MS Office

Job description

Phoenix Recruitment is seeking a Seasonal Spa Receptionist for a Luxury Spa near Stellenbosch. The role runs from September 2026 through April 2027, focusing on a warm, professional guest welcome and seamless reception operations.

You will manage spa bookings, answer calls and emails, process payments and vouchers, promote spa treatments and products, and maintain accurate client records while delivering an exceptional guest experience.