Hybrid Luxury Spa Operations Lead

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 780,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Staff discounts

Development opportunities

Prestigious team

Hybrid role

Health insurance

Retirement fund

Job summary

Placements24 in Nelspruit is seeking a Lead Beauty & Spa Operations Manager to oversee all facets of a luxury spa and salon, from guest experience to staff leadership and financial performance. You will shape guest journeys, optimize operations, and drive profitability in a high-end setting.

This hybrid role requires a strategic thinker with strong beauty industry knowledge, advanced leadership and communication skills, and a proven track record in managing budgets, inventory, and service

Qualifications

• Diploma/degree in Beauty Therapy, Spa Management or Business Administration preferred.
• Minimum of 5 years of experience in a management role within beauty or spa.
• Experience in staff management, operational oversight and financial management.
• Strong understanding of beauty treatments, skincare and spa services.
• Excellent leadership, communication and interpersonal skills.
• Proficiency in spa management software and MS Office Suite.
• Ability to multitask, prioritize and problem-solve effectively.
• Passion for beauty and wellness and commitment to service excellence.
• Flexibility to work varied hours, including weekends, in Nelspruit.

Responsibilities

• Manage day-to-day operations of the spa and beauty salon, ensuring seamless service delivery.
• Lead, train and motivate a team of beauty therapists, estheticians and reception staff.
• Develop and implement operational policies and procedures to maintain high standards.
• Oversee appointment scheduling, client management and ensure exceptional customer service.
• Manage budgets, control costs, and drive revenue growth through strategic initiatives.
• Maintain inventory of spa products and retail stock, managing procurement and stock control.
• Ensure compliance with health, safety, and hygiene regulations.
• Develop and execute marketing strategies to attract and retain clients.
• Monitor client feedback and implement improvements to enhance the overall guest experience.

Skills

Staff management

Operations oversight

Financial management

Customer experience

Leadership

Education

Diploma/degree in Beauty Therapy, Spa Management or Business Administration

Tools

Spa management software

MS Office

Job description

Placements24 in Nelspruit is seeking a Lead Beauty & Spa Operations Manager to oversee all facets of a luxury spa and salon, from guest experience to staff leadership and financial performance. You will shape guest journeys, optimize operations, and drive profitability in a high-end setting.

This hybrid role requires a strategic thinker with strong beauty industry knowledge, advanced leadership and communication skills, and a proven track record in managing budgets, inventory, and service