Luxury Spa Manager: Lead Growth, Guest Experience & Team

Placements24; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health benefits

Employee discounts

Professional development

Relocation assistance

Luxury work environment

Job summary

Placements24 is seeking a Luxury Spa Manager for a premier Durban spa. This senior leadership role drives daily operations, staff performance, guest experience, and financial results to uphold our high standards.

You will lead therapists and support teams, develop strategic plans, manage budgets, and oversee marketing initiatives to grow revenue in the vibrant KwaZulu-Natal market. Join a luxury environment where strategic vision, exceptional service, and strong leadership shape a world-class

Qualifications

• Minimum 5 years in spa management or senior leadership in luxury hospitality.
• Proven experience with budgeting, P&L, and revenue forecasting.
• Strong understanding of spa operations and beauty/wellness industry.
• Excellent leadership and interpersonal skills.
• Ability to drive sales and hit performance targets.
• Exceptional customer service and problem-solving skills.
• Proficient in spa management software and MS Office.
• Diploma/degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily spa operations with high-quality standards.
• Lead spa team including therapists, receptionists, and staff to maintain a positive work environment.
• Develop and implement strategic plans to achieve revenue targets.
• Manage budget forecasting, expenses, and financial reporting.
• Ensure health, safety, and hygiene regulations are adhered to.
• Oversee inventory for retail and spa supplies.
• Develop marketing/promotional strategies to attract clients.
• Maintain relationships with vendors and brand partners.
• Drive exceptional customer service and guest satisfaction.
• Implement staff training to enhance service skills and product knowledge.
• Monitor industry trends and Durban market opportunities.

Skills

Leadership

Budgeting

P&L analysis

Spa operations

Customer service

Team management

Marketing

Staff training

Education

Diploma or degree in Hospitality Management

Tools

Spa management software

Microsoft Office

Job description

Placements24 is seeking a Luxury Spa Manager for a premier Durban spa. This senior leadership role drives daily operations, staff performance, guest experience, and financial results to uphold our high standards.

You will lead therapists and support teams, develop strategic plans, manage budgets, and oversee marketing initiatives to grow revenue in the vibrant KwaZulu-Natal market. Join a luxury environment where strategic vision, exceptional service, and strong leadership shape a world-class