Luxury Spa Operations Coordinator

Kendrick Recruitment; Kou-Kamma Local Municipality; On-site; ZAR 105,000 - 141,000; Full time

Job summary

Kendrick Recruitment is seeking a Spa Facilities Coordinator for a luxury hotel in Cape Town. You will oversee the day-to-day operation of the spa facilities and ensure presentation and service meet luxury standards.

The role requires strong organisational and administrative skills, excellent communication, and the ability to multitask in a busy environment while maintaining a guest-focused, polished approach. Location: Cape Town, Western Cape.

Qualifications

• Experience in spa, hotel, wellness or luxury hospitality environments.
• Strong organisational and administrative skills.
• Polished, guest-focused demeanor.
• Ability to multitask in a busy setting.
• Attention to detail and presentation.

Responsibilities

• Coordinate the daily operations and administration of the spa facilities.
• Ensure spa areas are clean, well presented, fully stocked and maintained to luxury standards.
• Assist with coordinating spa bookings, guest requirements and daily schedules.
• Welcome and assist guests, providing a professional and warm service.
• Liaise with therapists and other spa team members to ensure smooth operations.
• Monitor stock levels and assist with stock control and ordering of spa supplies.
• Ensure equipment and facilities are maintained and report any maintenance requirements promptly.
• Assist with maintaining health, hygiene and safety standards throughout the spa.
• Handle guest queries and requests professionally and efficiently.
• Support the management team with administrative and operational duties as required.
• Help ensure the spa consistently delivers a high-quality guest experience.

Skills

Organisational skills

Administrative skills

Excellent communication

Guest-focused service

Multitasking under pressure

Attention to detail

Computer literacy

Tools

Administrative software

Job description

Kendrick Recruitment is seeking a Spa Facilities Coordinator for a luxury hotel in Cape Town. You will oversee the day-to-day operation of the spa facilities and ensure presentation and service meet luxury standards.

The role requires strong organisational and administrative skills, excellent communication, and the ability to multitask in a busy environment while maintaining a guest-focused, polished approach. Location: Cape Town, Western Cape.