Luxury Hotel Sales & Marketing Coordinator

Kendrick Recruitment; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue.

The ideal candidate will hold a Diploma or Degree in hotel management, have at least 1 year of experience, be fluent in English, and be proficient with MS Office and Opera PMS.

Qualifications

• Diploma or Degree from a reputable hotel school.
• Minimum 1 year of experience in a similar role.
• Fluent in English; additional languages advantageous.
• Proficient in Microsoft Office and Opera PMS systems.
• Excellent organisational, communication, and problem-solving skills.

Responsibilities

• Build and maintain effective customer relationships, handling enquiries personally or over the phone.
• Assist the Sales Team with reservations for FITs, groups, and conferences.
• Prepare rate proposals and follow up on business to maximise revenue.
• Handle non-residential conference queries and generate new business opportunities.
• Maintain and update the customer database and all incoming guest queries.

Skills

English fluency

Communication

Problem-solving

Education

Diploma or Degree in hotel management

Tools

MS Office

Opera PMS

Job description

Kendrick Recruitment is seeking a motivated Sales & Marketing Coordinator to join a luxury hotel in Cape Town. This role supports the Sales & Marketing Department by optimising administrative efficiency, managing customer queries, and assisting the team in driving revenue.

The ideal candidate will hold a Diploma or Degree in hotel management, have at least 1 year of experience, be fluent in English, and be proficient with MS Office and Opera PMS.