Luxury Resort GM: Guest Experience & Growth Leader

Placements24; Durban; On-site; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Performance bonuses

Annual leave

International training

Complimentary stays

Discounts on resort services

Job summary

Placements24 is seeking an experienced General Manager for a premier luxury resort in Durban, KwaZulu-Natal. You will oversee all resort operations, including F&B, accommodations, marketing, finance and HR, delivering exceptional guest experiences while driving profitability.

The role requires at least 8 years in luxury hospitality with 4+ years in a senior leadership position, P&L responsibility, and a track record of revenue growth. A SA work permit is essential.

Qualifications

• Minimum 8 years in luxury hospitality with 4+ years in a general manager or senior role.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Proven track record of P&L responsibility and revenue growth.
• Strong leadership, communication and problem-solving skills.
• Adaptable and able to manage large teams in a dynamic environment.

Responsibilities

• Oversee all daily resort operations across departments.
• Develop and execute plans to achieve financial goals and guest satisfaction.
• Manage budgets, control costs and optimize revenue streams.
• Lead, train and motivate a diverse hospitality team.
• Ensure compliance with health, safety and environmental regulations.
• Maintain brand standards and luxury service reputation.
• Develop and implement marketing and sales strategies.
• Build strong stakeholder relationships with owners, guests and staff.
• Oversee property maintenance and development projects.
• Implement and monitor customer feedback for continuous improvement.

Skills

Leadership

Communication

Strategic thinking

Team management

Education

Bachelor's in Hospitality Management

Tools

Hotel management software

Financial reporting tools

Job description

Placements24 is seeking an experienced General Manager for a premier luxury resort in Durban, KwaZulu-Natal. You will oversee all resort operations, including F&B, accommodations, marketing, finance and HR, delivering exceptional guest experiences while driving profitability.

The role requires at least 8 years in luxury hospitality with 4+ years in a senior leadership position, P&L responsibility, and a track record of revenue growth. A SA work permit is essential.