Reservationist

Phoenix Recruitment; Pretoria; On-site; ZAR 156,000 - 246,000; Full time

Job summary

Luxury Hotel in the Kameeldrift area is seeking a detail-oriented Reservationist to manage guest inquiries and reservations, ensuring a seamless process to maximize occupancy and guest satisfaction.

The role requires handling reservations across phone, email, online platforms, and in person, updating guest details, and coordinating with front desk, housekeeping, and kitchen for accurate inventory and guest experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• High level of attention to detail and accuracy.
• Multilingual abilities are a plus.
• Experience in reservations, front desk, or customer service preferred.

Responsibilities

• Handle guest inquiries via phone, email, online platforms, or in person.
• Receive, process, and confirm/update reservations with accurate guest information.
• Note special occasions and dietary requirements; manage dinner, spa, and picnic reservations in PMS and related systems.
• Provide courteous service; answer questions on room types, rates, amenities, packages, and hotel services.
• Resolve reservation issues promptly and maintain knowledge of hotel services and local attractions.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multilingual ability

Customer service

Education

High school diploma

Bachelor’s degree in hospitality management

Job description

Luxury Hotel in the Kameeldrift area is looking for a detail-oriented Reservationist.

The Reservationist is responsible for handling all guest inquiries, booking reservations and ensuring a seamless reservation process to enhance guest satisfaction and maximize occupancy and revenue, while satisfying the guests expectation.

Duties:

Reservation Management:

• Ensure you are fully aware of all tariffs, facilities, current activities and specials within the hotel
• Receive and process incoming reservation requests by phone, email, online booking platforms, or in person.
• Confirm and update existing reservations, ensuring accurate guest information
• Update traces with special occasions and special dietaries and requirements
• Ensure all dinner and lunch reservations are on Dine Plan.
• Ensure all spa reservations are noted correctly on Spalon
• Monitor daily reservations and availability, ensuring maximum occupancy without overbooking. Ensure all traces are updated on PMS System to coordinate with the front office and housekeeping to align room inventory and guest expectations.
• Ensure all picnic menus are on the PMS system 8hrs prior to guests’ arrival and that the menu has been shared with chef.

Customer Service:

• Provide courteous and efficient service to prospective and returning guests.
• Answer questions about room types, rates, amenities, packages, promotions, and hotel services.
• Handle special requests
• Provide courteous and efficient service to prospective and returning guests.
• Resolve reservation issues or discrepancies promptly and professionally.
• Maintain an up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.

Requirements:

• High school diploma or equivalent required.
• Bachelor’s degree in hospitality management or a related field is a plus
• At least 1–2 years of experience in reservations, front desk, or customer service within the hospitality industry preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• High level of attention to detail.
• Ability to remain calm and courteous under pressure.
• Multilingual abilities are a plus.
• In-depth understanding of hotel/lodge operations and service workflows across multiple departments.
• Familiarity with 4* or luxury hospitality standards and what is required to deliver an exceptional guest experience.