Luxury Reservations Specialist – Live‑in Guest Services

Wild Dreams Hospitality; Oos-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Live-in position

provident fund

Meals not included

Job summary

Wild Dreams Hospitality in South Africa seeks a polished reservations professional to deliver a seamless guest experience from first contact to arrival. You will manage inquiries, process bookings, and keep systems current in a live-in setting.

Ideal candidates will have luxury reservations experience, strong system knowledge, and exceptional communication. The role requires ability to work a live-in schedule, with a 6/2 day cycle and a provident fund in place.

Qualifications

• Proven experience in a reservations role within luxury hospitality.
• Strong knowledge of reservations systems and booking platforms.
• Excellent written and verbal communication with a warm, professional manner.
• High attention to detail and accuracy in processing bookings and guest comms.
• Ability to manage multiple bookings and enquiries simultaneously under pressure.
• Strong organisational and administrative skills.
• Guest-focused with a personalised and professional experience from first contact.
• Computer literate with solid Microsoft Office skills.

Responsibilities

• Manage all incoming reservations enquiries across channels (email, phone, online platforms).
• Process bookings accurately and issue confirmations and pro forma invoices.
• Maintain an up-to-date reservations system at all times.
• Communicate guest preferences and arrival details to relevant departments.
• Handle amendments, cancellations, and no-shows per property policies.
• Build and maintain relationships with agents, operators and direct guests.
• Prepare occupancy and reservations reports (daily/weekly/monthly).
• Support the wider operations team with admin tasks as required.
• Ensure guest correspondence is professional and brand-aligned.

Skills

Reservations experience

Communication skills

Attention to detail

Multitasking under pressure

Microsoft Office

Tools

Reservations systems

Booking platforms

Job description

Wild Dreams Hospitality in South Africa seeks a polished reservations professional to deliver a seamless guest experience from first contact to arrival. You will manage inquiries, process bookings, and keep systems current in a live-in setting.

Ideal candidates will have luxury reservations experience, strong system knowledge, and exceptional communication. The role requires ability to work a live-in schedule, with a 6/2 day cycle and a provident fund in place.