Luxury Reservations Specialist – Franschhoek Lodges

HotelJobs; Franschhoek; Presencial; ZAR 310 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Office-based role in Franschhoek (Mon–

Fri 08h00–17h00

Resumo da oferta

Kendrick Recruitment is hiring a Reservations Consultant for a luxury hospitality portfolio based in Franschhoek, Western Cape. This office-based role supports a prestigious lodge collection in Namibia and requires meticulous attention to detail and strong customer service.

Key duties include handling reservations, recording bookings, applying correct rates, and liaising with operations to ensure seamless guest experiences. Long-term commitment to the client relationship is valued.

Qualificações

• Previous reservations experience within hospitality is essential.
• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Proficiency with PMS and reservations systems.
• Knowledge of rates, STO contracts and logistics for remote destinations.
• Ability to work independently and accurately under pressure.
• Commitment to long-term career growth within the portfolio.

Responsabilidades

• Handle all incoming reservations emails and calls promptly and professionally.
• Record bookings accurately into the PMS and external systems.
• Ensure rates, availability and special offers are correctly applied.
• Confirm deposits and payments in line with terms.
• Maintain accurate guest records and history files.
• Provide detailed knowledge of rooms, suites, activities and logistics.
• Liaise with operations teams for smooth guest arrangements.
• Prepare accurate invoices and include compulsory charges.
• Track reservations for statistics and reporting.
• Support sales and marketing teams with leads and projects.

Ferramentas

PMS software

Reservations systems

Descrição da oferta de emprego

Kendrick Recruitment is hiring a Reservations Consultant for a luxury hospitality portfolio based in Franschhoek, Western Cape. This office-based role supports a prestigious lodge collection in Namibia and requires meticulous attention to detail and strong customer service.

Key duties include handling reservations, recording bookings, applying correct rates, and liaising with operations to ensure seamless guest experiences. Long-term commitment to the client relationship is valued.