Luxury Lodge Operations Leader (Live-In)

JVR Software; Lephalale; On-site; ZAR 420,000 - 620,000; Full time

Job summary

JVR Software is seeking a seasoned Lodge Operations Manager to oversee daily luxury lodge operations, including Front Office, Housekeeping, F&B, and Guest Relations. You will lead a team of professionals, ensuring exceptional guest experiences and strict adherence to service standards.

The role demands 5+ years in luxury hospitality, strong leadership, budgeting, and operational knowledge. Live-in arrangements may be considered in remote lodge settings to support 24/7 operations.

Qualifications

• Diploma or Degree in Hospitality Management, Tourism, or related field.
• Minimum 5 years’ experience in luxury hospitality operations.
• Previous experience as a Lodge Operations Manager, Assistant General Manager, Lodge Manager, or similar senior operational role.
• Experience working within a luxury lodge, safari lodge, or remote hospitality environment preferred.
• Strong understanding of all lodge departments and operational procedures.

Responsibilities

• Oversee daily lodge operations across Front Office, Housekeeping, Food & Beverage, and Guest Relations.
• Lead and develop staff to maintain luxury service standards.
• Monitor budgeting, cost control and financial reporting across departments.
• Drive guest satisfaction, service quality, and operational efficiency.
• Ensure audits and inspections are completed successfully and on time.

Skills

Leadership

Communication

Guest service

Planning

Problem-solving

Budget awareness

Financial reporting

Staff training

Team management

Adaptability

Education

Diploma in Hospitality Management

Degree in Hospitality Management

Hospitality management qualification advantageous

Tools

Opera PMS

Hotel management systems

Microsoft Office

Job description

JVR Software is seeking a seasoned Lodge Operations Manager to oversee daily luxury lodge operations, including Front Office, Housekeeping, F&B, and Guest Relations. You will lead a team of professionals, ensuring exceptional guest experiences and strict adherence to service standards.

The role demands 5+ years in luxury hospitality, strong leadership, budgeting, and operational knowledge. Live-in arrangements may be considered in remote lodge settings to support 24/7 operations.