Luxury Lodge Operations Lead for Guest Experience

JVR Software; Makhanda; On-site; ZAR 250,000 - 500,000; Full time

Benefits offered by this job

Accommodation arrangements

Meals on duty

Career growth

Competitive remuneration

Job summary

JVR Software is seeking an experienced hospitality operations manager for a luxury lodge in the Eastern Cape. The role requires 3–5 years in a management or supervisory position within luxury hospitality, with a focus on Front of House, F&B and housekeeping.

You will lead a team, uphold guest relations and luxury service standards, manage budgeting and stock control, and ensure smooth daily operations. A relevant hospitality qualification is preferred, and previous safari lodge experience is

Qualifications

• Relevant hospitality management qualification or equivalent experience preferred.
• Minimum 3–5 years’ experience in a management or supervisory position within a luxury lodge, hotel or boutique hospitality establishment.
• Previous experience in a luxury safari lodge environment will be advantageous.
• Strong knowledge of Front of House, Food and Beverage and Housekeeping operations.
• Excellent understanding of guest relations and luxury service standards.
• Financial administration, budgeting and stock control experience.
• Computer literacy and experience with hospitality management systems.

Skills

Leadership & team management

Communication & interpersonal skills

Organisation & administrative skills

Problem-solving & decision-making

Multitasking under pressure

Attention to detail & quality control

Professional presentation & attitude

Guest-relations & conflict resolution

Independence & initiative

Passion for hospitality

Education

Hospitality management qualification or equivalent experience

Tools

Hospitality management systems

Computer literacy

Job description

JVR Software is seeking an experienced hospitality operations manager for a luxury lodge in the Eastern Cape. The role requires 3–5 years in a management or supervisory position within luxury hospitality, with a focus on Front of House, F&B and housekeeping.

You will lead a team, uphold guest relations and luxury service standards, manage budgeting and stock control, and ensure smooth daily operations. A relevant hospitality qualification is preferred, and previous safari lodge experience is