Luxury Lodge Operations Lead

Wild Dreams Hospitality; Oos-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Wild Dreams Hospitality is seeking a hands-on Lodge Operations Coordinator to anchor the daily guest experience at an intimate luxury lodge. You will oversee front of house, housekeeping, and administration with warmth and sound judgement, supporting the General Manager and leading daily operations.

Ideal candidates hold a Diploma/degree in Hospitality Management, with 2–3 years in a similar high-touch setting.

Qualifications

• Diploma/degree in Hospitality Management or equivalent required.
• Matric / National Senior Certificate completed.
• Minimum 2-3 years' experience in a similar role within intimate lodge or high-touch hospitality.
• Proven ability to oversee Front of House, Housekeeping, and Administration.
• Highly organised and dependable, able to juggle multiple operational details.
• Strong administration skills and computer literacy with understanding of operational systems.
• Excellent written and verbal communication, comfortable handling guest enquiries.
• Confident running daily operations while respecting General Manager's authority.
• Warm with guests and staff, sound judgement under pressure, strong work ethic.
• Team player with passion for tourism and hospitality.

Responsibilities

• Host guests from arrival to departure, including welcomes after game drives and meal service.
• Coordinate rooming lists, menus, dietary requirements, and activity arrangements.
• Oversee Front of House, Housekeeping, and Administration.
• Maintain consistently high standards across guest rooms, public areas, and staff presentation.
• Guide the team and report performance or disciplinary matters to the General Manager.
• Manage invoicing, filing, rosters, overtime calculations, and general lodge administration.
• Support stocktakes, curio shop stock control, and supplier liaison.
• Assist with functions, weddings, and catering during peak periods.
• Lead daily operations in the General Manager's absence, within delegated authority.

Skills

Front-of-House management

Administration & computer literacy

Guest communication

Team collaboration

Attention to detail

Stress management

Education

Diploma/degree in Hospitality Management

Matric / National Senior Certificate

Tools

Operational systems knowledge

Job description

Wild Dreams Hospitality is seeking a hands-on Lodge Operations Coordinator to anchor the daily guest experience at an intimate luxury lodge. You will oversee front of house, housekeeping, and administration with warmth and sound judgement, supporting the General Manager and leading daily operations.

Ideal candidates hold a Diploma/degree in Hospitality Management, with 2–3 years in a similar high-touch setting.