Luxury Lodge Guest Experience Lead

HotelJobs; South Africa; Vor Ort; ZAR 335.000 - 391.000; Vollzeit

Zusammenfassung

HotelJobs in Mpumalanga seeks a skilled Guest Experience Manager for a luxury game lodge in Skukuza. You will lead guest relations and service standards, driving a superior guest journey through influence-based leadership and exceptional communication.

5–8 years in luxury hospitality and a strong situational awareness are essential to deliver memorable experiences for discerning guests. The role focuses on elevating service philosophy, guiding front-of-house teams, and maintaining impeccable

Qualifikationen

• 5–8 years luxury hospitality experience
• Guest experience leadership
• High emotional intelligence
• Lead through influence
• Exceptional written and verbal communication skills
• Situational awareness and attention to detail

Kenntnisse

Guest relations

Leadership

Interpersonal presence

Emotional intelligence

Communication

Situational awareness

Jobbeschreibung

HotelJobs in Mpumalanga seeks a skilled Guest Experience Manager for a luxury game lodge in Skukuza. You will lead guest relations and service standards, driving a superior guest journey through influence-based leadership and exceptional communication.

5–8 years in luxury hospitality and a strong situational awareness are essential to deliver memorable experiences for discerning guests. The role focuses on elevating service philosophy, guiding front-of-house teams, and maintaining impeccable