Game Lode, Guest Experience Manager 5009

HotelJobs; South Africa; Presencial; ZAR 335.000 - 391.000; Jornada completa

Descripción de la vacante

HotelJobs in Mpumalanga seeks a skilled Guest Experience Manager for a luxury game lodge in Skukuza. You will lead guest relations and service standards, driving a superior guest journey through influence-based leadership and exceptional communication.

5–8 years in luxury hospitality and a strong situational awareness are essential to deliver memorable experiences for discerning guests. The role focuses on elevating service philosophy, guiding front-of-house teams, and maintaining impeccable

Formación

• 5–8 years luxury hospitality experience
• Guest experience leadership
• High emotional intelligence
• Lead through influence
• Exceptional written and verbal communication skills
• Situational awareness and attention to detail

Conocimientos

Guest relations

Leadership

Interpersonal presence

Emotional intelligence

Communication

Situational awareness

Descripción del empleo

GAME LODGE – GUEST EXPERIENCE MANAGER

Location: Skukuza (KNP), Mpumalanga

Salary: R30K - R35K

About the Position

We are looking for an experienced Guest Experience Manager to join a luxury game lodge in the Skukuza area.

Requirements

• 5–8 years' experience in luxury hospitality or lodge/hotel environments.
• Proven experience in guest relations or guest experience leadership/management.
• High emotional intelligence and strong interpersonal presence.
• Comfortable leading through influence rather than hierarchy.
• Exceptional written and verbal communication skills.
• Strong situational awareness and attention to detail.

Advantageous

• Exposure to guest experience design or service philosophy work.
• Familiarity with guest feedback platforms and PMS systems.