Luxury Lodge General Manager - Guest Experience & Ops

HotelJobs; South Africa; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation

Meals provided

Benefits discussed at interview

Descripción de la vacante

HotelJobs in South Africa seeks a General/Lodge Manager to oversee the luxury lodge operations, guest services, F&B, and maintenance, driving service standards and profitability.

Must hold a Diploma in hospitality management with 3–5 years in senior management in luxury hospitality; strong leadership, financial acumen, and sustainability passion required. Live-in accommodation and meals are provided, with benefits discussed at interview.

Formación

• Diploma in hospitality management or related field.
• 3–5 years in a senior management role in luxury hospitality.
• Experience overseeing lodge operations, guest services, F&B, and maintenance.
• Proven track record of achieving business results.

Responsabilidades

• Overall responsibility for the effective management and running of the lodge.
• Ensure the lodge and brand are taken to the next level of service standards.
• Budget creation and management.
• CAPEX structuring and planning responsibility.
• Day-to-day management of the Lodge and Back of House.
• Create strategy for guest experience, staff welfare, health and safety and training; ensure plan is implemented and managed throughout the year.
• Create annual and monthly training plan for all departments and arrange external training and exchanges with other lodges where possible.
• Maintain the skills development plan.
• Create an environment where the company goals are continually met and visible in daily lodge operations.
• Overall responsibility for HR in the lodge, including labour relations and leave management.
• Work with Executive chef to ensure menu and food budgets align with standards.
• Structure and equipment budgeting and repair planning for buildings and equipment.
• Hosting all Agents, Media, and VIP Groups.

Conocimientos

Leadership

Communication

Financial acumen

Interpersonal skills

Sustainability

Educación

Diploma in hospitality management

Descripción del empleo

HotelJobs in South Africa seeks a General/Lodge Manager to oversee the luxury lodge operations, guest services, F&B, and maintenance, driving service standards and profitability.

Must hold a Diploma in hospitality management with 3–5 years in senior management in luxury hospitality; strong leadership, financial acumen, and sustainability passion required. Live-in accommodation and meals are provided, with benefits discussed at interview.