Luxury Guest Experience Lead – Lodge & Resort

JVR Software; Skukuza Rest Camp; Vor Ort; ZAR 335.000 - 391.000; Vollzeit

Zusammenfassung

HotelJobs is seeking a seasoned Guest Experience Manager for a premium game lodge in Skukuza, Mpumalanga. The role focuses on elevating guest satisfaction through proactive leadership, refined communication, and strategic guest journey design.

You will shape guest relations programs and drive service excellence in a luxury environment. The ideal candidate brings extensive luxury hospitality experience, exceptional interpersonal skills, and the ability to influence teams without formal authority.

Qualifikationen

• 58 years’ experience in luxury hospitality or lodge/hotel environments.
• Proven experience in guest relations or guest experience leadership/management.
• High emotional intelligence and strong interpersonal presence.
• Comfortable leading through influence rather than hierarchy.
• Exceptional written and verbal communication skills.
• Strong situational awareness and attention to detail.
• Advantageous exposure to guest experience design or service philosophy work.
• Familiarity with guest feedback platforms and PMS systems.

Kenntnisse

Guest relations

Emotional intelligence

Interpersonal presence

Communication

Situational awareness

Guest experience design

PMS systems familiarity

Influence leadership

Tools

PMS systems

Jobbeschreibung

HotelJobs is seeking a seasoned Guest Experience Manager for a premium game lodge in Skukuza, Mpumalanga. The role focuses on elevating guest satisfaction through proactive leadership, refined communication, and strategic guest journey design.

You will shape guest relations programs and drive service excellence in a luxury environment. The ideal candidate brings extensive luxury hospitality experience, exceptional interpersonal skills, and the ability to influence teams without formal authority.