Guest Experience Architect – Luxury Lodge

HotelJobs; South Africa; Presencial; ZAR 520.000 - 780.000; Jornada completa

Descripción de la vacante

HotelJobs is seeking a Guest Experience Manager for a renowned game lodge in Kruger National Park. Lead the end-to-end guest journey, curate personalised experiences and maintain high service standards across departments to ensure memorable stays.

The role requires 5–8 years in luxury hospitality, strong leadership, and exceptional communication. You will train and inspire guest-facing teams and coordinate with multiple departments to deliver seamless hospitality and guest satisfaction.

Formación

• 5–8 years’ experience in luxury hospitality, lodges or hotels.
• Proven leadership or management experience in guest relations.
• Exceptional written and verbal communication skills.
• High emotional intelligence and interpersonal abilities.

Responsabilidades

• Take ownership of the complete guest journey from pre-arrival to post-stay.
• Design meaningful guest rituals and curate personalised experiences.
• Lead guest-facing teams and coach staff for personalised service.
• Coordinate across Front Office, F&B, Wellness, Guides and Housekeeping.
• Maintain brand standards, warmth and authentic hospitality.
• Gather and act on guest feedback to improve the journey.
• Support revenue growth through guest-centric experiences.

Conocimientos

Emotional intelligence

Interpersonal skills

Leadership

Guest relations

Educación

Grade 12

Formal hospitality qualification

Descripción del empleo

HotelJobs is seeking a Guest Experience Manager for a renowned game lodge in Kruger National Park. Lead the end-to-end guest journey, curate personalised experiences and maintain high service standards across departments to ensure memorable stays.

The role requires 5–8 years in luxury hospitality, strong leadership, and exceptional communication. You will train and inspire guest-facing teams and coordinate with multiple departments to deliver seamless hospitality and guest satisfaction.