Luxury Hotel Reservations Specialist

Kendrick Recruitment; Cape Town; On-site; ZAR 188,000 - 254,000; Full time

Job summary

Kendrick Recruitment seeks a professional Reservationist for a luxury hotel in Tokai, Western Cape. The role requires excellent organisational skills, a passion for hospitality and a commitment to outstanding guest service.

Responsibilities include managing reservation enquiries, bookings, amendments and cancellations, and coordinating with front office and other departments to ensure a seamless guest experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills and exceptional attention to detail.
• Ability to multitask and work under pressure while delivering high guest service quality.

Responsibilities

• Manage all reservation enquiries via telephone, email and booking platforms.
• Process bookings, amendments and cancellations accurately.
• Provide guests with information on accommodation, rates, availability and facilities.
• Ensure reservations are recorded correctly in the system.
• Coordinate with front office, sales and other departments for seamless guest experience.
• Handle guest requests and special arrangements professionally.

Skills

Communication

Organization

Attention to detail

Multitasking

Guest service orientation

Tools

Reservation systems

MS Office

Job description

Kendrick Recruitment seeks a professional Reservationist for a luxury hotel in Tokai, Western Cape. The role requires excellent organisational skills, a passion for hospitality and a commitment to outstanding guest service.

Responsibilities include managing reservation enquiries, bookings, amendments and cancellations, and coordinating with front office and other departments to ensure a seamless guest experience.